BC ASSESSMENT SCORES AN 'A' FROM CUSTOMERS

VICTORIA, Aug. 30 /CNW/ - BC Assessment is proud to present its 2010 customer satisfaction survey results.

Each year, BC Assessment surveys its non-residential and residential clients, and every second year we survey our local governments, First Nations and provincial government clients. For 2010, BC Assessment maintained excellent customer satisfaction scores on its non-residential and residential surveys based on a composite score composed of 10 core customer satisfaction questions.

    
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    Survey                                        2009                  2010
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    Non-Residential                                88%                   88%
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    Residential                                    83%                   83%
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    Provincial                                     99%                     -
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    First Nations                                  98%                     -
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    Local Government                               95%                     -
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"Our customer service commitment is to be reliable, accessible, uniform and respectful," said Connie Fair, President and Chief Executive Officer of BC Assessment. "This important research tells us how we are doing to measure up to those service principles. We use the feedback to enhance our products and services which support positive customer experiences for the future."

The customer satisfaction surveys were completed by Malatest, an independent research firm, between January and April, 2010. More than 1,800 customers were surveyed through telephone interviews. The full reports can be read online here.

BC Assessment is a provincial Crown corporation, governed by a Board of Directors, which is required under the Assessment Act to annually classify and value B.C.'s 1.9 million properties.

SOURCE BC Assessment

For further information: For further information: Media Contact (or to arrange interviews with the President and CEO): Shelby Alfred, BA, ABC, Communications Department, (250) 595-6211 local 251, www.bcassessment.ca


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