LONDON, Nov. 27, 2012 /CNW/ - Global poll of over 1,000 executives
reveals that the e-commerce giant is more admired than its Californian
rival on all major supply chain attributes except innovation.
Amazon is more widely admired than Apple for supply chain excellence,
according to research published today by SCM World, the leading global
community of supply chain practitioners.
(Logo: http://photos.prnewswire.com/prnh/20121127/579658 )
In a poll of 1,136 executives, 58% said they admired Amazon most overall for the way it operates its
supply chain, compared with 37% who picked Apple (5% said neither).
The Seattle-based retailer also came out top on three of the four supply
chain attributes that survey participants were asked to rate the two
companies on: agility, collaboration and execution.
Amazon is locked in a high-profile battle with Apple in the fast-growing
market for tablet devices and the digital content - music, movies, apps
and books - consumed on them. The companies' rival products, the Kindle
Fire and iPad, are expected to be among the hottest purchases this
The survey results are a reversal of Gartner's Supply Chain Top 25 for
2012, which placed Apple first and Amazon second. Its ranking was based
on the votes of 173 practitioners and with half of the total score
determined by companies' financial performance.
Kevin O'Marah, Head of Faculty at SCM World and co-author of a new
report, Apple and Amazon: Lessons for the Rest of Us, said: "The purpose of our research was to establish which of these two
leading companies is most admired by the global supply chain community
for the way it manages its supply chain, and to understand what lessons
they have to teach other companies.
"The results show clearly that the majority of supply chain
professionals believe that Amazon - and not Apple - is the master of
supply chain excellence," added O'Marah, a former Group Vice President
for Supply Chain at Gartner and co-creator, in 2004, of the (then AMR
Research) Supply Chain Top 25 annual ranking.
On agility (defined as the ability to quickly and cost-effectively shift amounts
and/or types of production and delivery to improve operational
performance in volatile conditions), 62% of practitioners in SCM World's poll voted for Amazon, compared with 33% who picked Apple.
On collaboration (the ability to work across organisational boundaries to solve systemic
operational problems and create new value for both customers and
partners), 59% chose Amazon, versus 31% for Apple.
And on execution (the consistent and reliable delivery against commitments and within
budgeted expenses), practitioners backed Amazon by 57% to 38%.
However, Apple won hands down on the fourth key characteristic of supply
chain excellence - innovation - taking a massive 78% of the vote, compared with just 19% for Amazon.
NOTES TO EDITORS:
About the research
A total of 1,136 supply chain practitioners completed an SCM World
online survey between 26 October and 9 November 2012. They work in a
wide variety of sectors - including hi tech, consumer goods, logistics
& distribution and retail - and are based across the major regions of
the world: 43% in EMEA, 41% in the Americas and 14% in Asia-Pacific.
About SCM World
SCM World is the leading global community and think-tank for
senior-level supply chain executives. More than 150 companies from
across multiple industry sectors use SCM World's programme of
end-user-led webinars, live events and research reports to enhance
supply chain learning and development. They include Nike, P&G,
Unilever, Cisco, HP, Starbucks, Nestlé, GlaxoSmithKline, AT&T, Shell,
DuPont, BASF, Philips and Intel. For more information, visit http://www.scmworld.com.
SOURCE: SCM World
For further information:
To request a copy of the report, Apple and Amazon: Lessons for the Rest of Us, or to arrange an interview with its author, Kevin O'Marah, please contact:
Senior Marketing Executive