MELBOURNE, Australia, Feb. 5, 2013 /CNW/ - Airservices has introduced
workforce planning software from leading Supply Chain Planning and
Optimization solution provider, Quintiq, to assist in fatigue-related
risk management of its Air Traffic Controllers (ATCs) to be used as a
decision-making tool for shift rostering.
Airservices is the nation's Air Navigation Service Provider and is
responsible for ensuring that ATCs are able to safely manage over 11
per cent of the world's airspace, which includes more than four million
flights carrying over 80 million passengers per year.
Executive General Manager Air Traffic Control, Jason Harfield said,
"This new tool will greatly assist our decision making around
fatigue-related risk and its management. The software design, developed
by Airservices and its fatigue-risk management consultants, Integrated
Safety Support, has enabled Quintiq to deliver a high standard of
software, which is aligned with our requirements".
The fatigue-risk related management tool represents the second phase of
a broader rostering solution for Airservices' approximately 1000 ATCs
who work from two major centres in Melbourne and Brisbane, four
terminal control areas, and 28 control towers at international and
regional airports all over the country.
The fatigue-risk management solution uses Quintiq's Workforce Planner to
provide a means of assessing and recording of controls which then
assists Airservices mitigate fatigue-related risk in relation to
potential shift assignments.
The Quintiq Workforce Planner provides the management of Airservices
with a better tool to support its current, complex decision-making
process around fatigue-risk, and its management. The system integrates
and automates a two-phase, six-step process to ensure that rostering
rules are adhered to and potential risks are identified. Management are
then in a better position to make risk mitigating judgments and to sign
off on those decisions.
Paul Shepherd, Director of Quintiq Australia and New Zealand, commented,
"We are proud to have brought this project in on-time and under budget
as well as jointly given Airservices a quality solution. The
relationships formed between Quintiq and Airservices staff has been
crucial to the process."
Airservices is a government-owned corporation providing safe, secure,
efficient and environmentally responsible services to the aviation
It was formed in July 1995 when the Civil Aviation Authority was split
into two separate government bodies: Airservices and the Civil Aviation
Airservices has responsibility for:
• airspace management
• aeronautical information
• aviation communications
• radio navigation aids
• aviation rescue and fire fighting services.
Quintiq's fatigue-risk related management tool for Airservices has been
shortlisted in the Service Provision category for a prestigious IHS
Jane's ATC Award in 2013. The awards will be announced on 11 February
in Madrid, before the inaugural World ATM Congress , operated by CANSO
(Civil Air Navigation Services Organization), in association with ATCA
(Air Traffic Controller Association). Quintiq will be at World ATM
Congress exhibition on stand 1051.
Quintiq's revolutionary Supply Chain Planning and Optimization (SCP&O)
platform enables enterprises to improve efficiency at every stage of
the supply chain journey. It powers end-to-end planning and
optimization of personnel, resources and processes in a single planning
environment, across all planning horizons. Many of the world's largest
and most successful enterprises rely on Quintiq to achieve their
business goals, strengthen their competitive advantage, and create new
Established in 1997 and growing rapidly, Quintiq has a global presence
with dual headquarters in the Netherlands and the USA, a global
development center in Malaysia, and offices around the world. Quintiq's
software is in use at over 500 locations in 78 countries around the
For more information, visit http://www.quintiq.com or follow @Quintiq on Twitter.
For further information:
Global Marketing Communication Manager