MONTREAL, Dec. 22, 2013 /CNW Telbec/ - Air Canada is advising customers
that winter storm conditions in eastern Canada are impacting its
operations. Customers are advised to check on-line at www.aircanada.com for Travel Advisories and also to confirm that their flight is
operating on schedule before going to the airport.
"Air Canada appreciates the importance to our customers of traveling
during the holiday. Adverse weather can reduce airport operations and
affect an airline's ability to keep to its schedule, but we are doing
our utmost to get customers safely to their destination and we
appreciate our customers' patience and understanding. We have a wealth
of travel tips and information available on our website for customers
so they can be informed as to how the storm is affecting them and their
travel options," said Klaus Goersch, Executive Vice President and Chief
Customers traveling during this period are advised to take the following
Before your flight
If your flight is cancelled
Do not go to the airport unless you have a confirmed ticket on another
Do not go to the airport to rebook your flight as you may encounter
lengthy line-ups and wait-times. Instead, use our Self-Service Rebooking Tool to make alternate arrangements using your booking reference number and
passenger name. Call centres are also available, but wait-times can be
long during storms.
Please be patient
Immediately after a storm it takes time to resume normal operations. If
required, we will add extra capacity when aircraft and crew are
available to clear the backlog of affected customers.
If a suitable flight is not immediately available, check back frequently
because our schedule may change and capacity may be added.
For more information about the impact of winter storms please go to:
About Air Canada
Air Canada is Canada's largest domestic and international airline
serving more than 175 destinations on five continents. Canada's flag
carrier is among the 20 largest airlines in the world and in 2012
served close to 35 million customers. Air Canada provides scheduled
passenger service directly to 60 Canadian cities, 49 destinations in
the United States and 67 cities in Europe, the Middle East, Asia,
Australia, the Caribbean, Mexico and South America. Air Canada is a
founding member of Star Alliance, the world's most comprehensive air
transportation network serving 1,328 destinations in 195 countries.
Air Canada is the only international network carrier in North America
to receive a Four-Star ranking according to independent U.K. research
firm Skytrax that ranked Air Canada in a worldwide survey of more than
18 million airline passengers as Best Airline in North America in 2013
for the fourth consecutive year. For more information, please visit: www.aircanada.com.
SOURCE: Air Canada
For further information:
Isabelle Arthur (Montréal) 514 422-5788
Peter Fitzpatrick (Toronto) 416 263-5576
Angela Mah (Vancouver) 604 270-5741