READING, England, July 1, 2014 /CNW/ - Acision, a global leader in
mobile engagement services, today announced that it has been presented
with the "Best in Show" Award for its forge by Acision demo, which was
showcased at TMCNet's WebRTC Conference & Expo IV, from 17th-19th June 2014.
During the event, Acision were one of 26 companies who took part in the
highly anticipated "Getting Real with WebRTC Demo Event", which
featured a series of live presentations by companies looking to
demonstrate the latest WebRTC technology and applications, to be in the
running to win one of the 10 event awards.
Performed live to an audience of event attendees, Acision's demo
scenario showcased how retailers and other customer facing businesses
can add video capabilities to their call centre web interface - by
integrating with forge by Acision's WebRTC SDK. In this scenario, the customer can click directly through to a call
centre agent from Acision's Engage mobile app (downloaded on their
device), and have a live video chat to troubleshoot an issue or get a
question answered. All the while, the agent can see the customer's
full browsing and purchasing history within their web interface,
providing insight to address questions and recognise upsell
opportunities. This integration enables the customer care experience to
become quicker, sleeker, simpler, more engaging, and more personal.
Dave Rodriguez, President at TMC, said: "The demo session at WebRTC
Conference & Expo gives attendees the chance to move from the lab to
the field and examine practical WebRTC applications in action. Acision
took full advantage of this forum, showcasing their impressive platform
live on stage. On behalf of the entire WebRTC Conference & Expo team
and the judging panel, I offer our congratulations and encourage
enterprises and service providers to consider Acision's tools and
solutions when deploying their WebRTC applications."
Matt Cockett, EVP and GM of Acision's Enterprise Team, stated: "This
acknowledgement alone proves we have something truly credible to take
to market, and demonstrates that the wider industry recognises
this. This award, alongside the exposure we received at the event, has
put Acision at the forefront of WebRTC technology and I am proud of
what we have achieved in such a short amount of time, given other
players have been in this space for far longer."
The Acision team were also recognised at the event. During the opening
night ceremony of the conference, Acision's Peter Dunkley, Technical
Director, and John Parr, Engineering Director, were jointly honoured
with the Pioneer Award for leading innovation in WebRTC. Award
recipients were selected and honoured for the visionary contributions
to the rapid growth of WebRTC, and how it is being used in innovative
business applications for improved customer service and collaboration.
"The WebRTC Pioneer Awards recognises the people that have been driving
WebRTC and the webification of communications," said Phil Edholm, event
producer of PKE Consulting. "Each of the Pioneers made a unique
contribution to the growth and evolution of WebRTC."
Acision connects the world by powering relevant, seamless mobile
engagement services that interoperate across all IP platforms and
enrich the user experience creating value and new communication
opportunities for carriers, enterprises and consumers across the world.
For more information, visit Acision at http://www.acision.com or https://forge.acision.com
For further information:
Press contacts: Maria Hudson, Acision, Tel: +44-118-930-8826, Email: email@example.com ; Karl O'Doherty, Hotwire PR, Tel: +44(0)207-608-2500, Email: firstname.lastname@example.org