MONTREAL, March 20, 2013 /CNW Telbec/ - An incident involving a Canadian
Pacific freight train is affecting the VIA Rail passenger trains
operating on the Montréal-Ottawa-Toronto route, in both directions.
Some ten VIA Rail trains are affected by this situation. For many
customers, VIA will be replacing their scheduled train with a
motorcoach service, at least for a portion of the trip. Passengers
travelling on direct Montréal-Toronto trains (that do not go through
Ottawa), in both directions, are not affected.
VIA Rail is making every effort to ensure that passengers reach their
destination safely, and as comfortably as possible.
VIA Rail thanks its customers for their patience and understanding. For
more information, or to cancel or modify reservations, call toll-free
1-888-VIA-RAIL (1-888-842-7245) or 1-800-268-9503 (hearing-impaired).
Follow VIA Rail Canada on Twitter @VIA_Rail or Facebook for updates.
Delays are expected through to the end of the day. Service recovery
measures such as travel credits will be offered to affected
passengers. According to the information available to VIA Rail, the
cars involved in the incident were only carrying freight.
Affected passengers wishing to cancel or modify their reservations may
do so, without charge, regardless of the type of fare paid.
About VIA Rail Canada
As Canada's national rail passenger service, VIA Rail Canada's mandate
is to provide safe, efficient and cost-effective passenger
transportation in the country's two official languages. The Company
operates intercity, regional and transcontinental trains linking 450
communities across its 12,500-kilometre network. Recipient of the RAC's
Safety Award in 2012 for the 11th time in 12 years, and of the 2012 Agent's Choice Award voted on by
Canadian travel agents and presented by Baxter Travel Media, VIA safely
transports nearly four million passengers annually. Since 2007, the
Government of Canada has provided VIA Rail with nearly one billion
dollars in capital investment funding. Follow the evolution of current
projects at viarail.ca/transformingvia.
Follow us... Evolution Blog at viaevolution.ca - On Twitter @VIA_rail - On Facebook
SOURCE: VIA Rail Canada Inc.
For further information:
VIA Rail Media contact:
Senior Advisor, Media Relations
514 871-6137 | 1 877 393-8787