J.D. Power Customer Satisfaction Study ranks TD Small Business Banking Highest
TORONTO, Sept. 26, 2014 /CNW/ - Known for putting customers first and evolving to meet their changing needs, TD has built its reputation on a commitment to exceptional customer service and convenience. In recognition of this dedication to customers, TD Small Business Banking has received the highest ranking in customer satisfaction by the J.D. Power 2014 Canadian Small Business Banking Customer Satisfaction Study.
"Our strategy is all about delivering the best service and advice to our customers each and every day, always looking for ways to better meet their needs," said Paul Douglas, Executive Vice President, Business Banking, TD Canada Trust. "This recognition from our Small Business Banking customers is demonstration that we are executing this strategy with excellence and that it's resonating with our customers across the country."
"We wouldn't be in this business if it wasn't for our customers, and we're thankful for their support and this acknowledgment," adds Douglas.
Results from this year's study illustrate investments TD Small Business Banking has made to enhance its product line up and further engage customers. This was reflected in the study by strong gains in areas such as branch performance, credit services, account manager knowledge and product offerings.
About TD Canada Trust
TD Canada Trust offers personal and business banking to more than 11.5 million customers. We provide a wide range of products and services from chequing and savings accounts, to credit cards, mortgages and business banking, to credit protection and travel medical insurance, as well as advice on managing everyday finances. TD Canada Trust makes banking comfortable with award-winning service and convenience through 24/7 mobile, internet, telephone and ATM banking, as well as in over 1,100 branches, with convenient hours to serve customers better. For more information, please visit: www.tdcanadatrust.com. TD Canada Trust is the Canadian retail bank of TD Bank Group, the sixth largest bank in North America.
SOURCE: TD Bank Group
For further information: Meghan Thomas, TD Bank Group, 416-944-4151, firstname.lastname@example.org