All-in-one retail offering includes system optimization, theft
protection and support for tablets
REDWOOD CITY, CA and VANCOUVER, May 29, 2013 /CNW/ - Support.com®, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology
services and software that create new revenue streams and improve
customer experience, and Absolute® Software Corporation (TSX: ABT), the industry standard for persistent endpoint security and
management solutions for computers, laptops, and ultra-portable
devices, today announced they have expanded their partnership to
include an all-in-one setup, optimization and security service for
According to NPD Group research, 18 million U.S. consumers returned at least one consumer electronics
device in 2012, with post-purchase support being a leading factor in
reducing unnecessary returns.
The Support.com and Absolute Software Setup and Optimization Service for
tablets provides comprehensive out of the box value and support for new
device purchases including:
Support.com's tablet optimization app that can help extend battery life
and improve privacy and security.
Absolute Software's Absolute Data Protect app that contains the essential security features of lock, locate and
delete. If a tablet is missing or stolen, users can preemptively take
measure to safeguard their data.
Support.com powered tech support for Wi-Fi setup, email setup and app
The service initially supports both Android™ and Windows® 8-based tablets and is available at Staples, Inc. retail locations
"As tablets become more central to the lives of consumers, protection
against a lost or stolen device and the data they contain becomes more
important," said Mark Grace, Vice President of Consumer Business at
Absolute Software. "Our ability to secure and locate a tablet
complements Support.com's ability to enhance the tablet experience."
"The ease of initial setup for a new device is a 'moment of truth' in
the customer experience journey," said Josh Pickus, Support.com CEO.
"Combining Support.com's tablet app and technology support expertise
with Absolute Software's technology provides partners like Staples a
powerful tool for enhancing the initial purchase experience, and
delivering added value at the point of sale."
Support.com offers its partners a broad array of premium technology services to meet the current and
future technology needs of their customers. Service programs available
for consumer markets include computer and mobile device set-up and
support, virus removal and wireless network set-up and support. Service
programs available for small business markets include workstation
set-up and support, network support, and proactive server monitoring
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based
technology services and software. We help leading brands create new
revenue streams and deepen customer loyalty through programs that
enhance their customers' technology experience. Our solution includes a
comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology
specialists and proven expertise in program design and execution. Our
partners include many of the nation's leading communications providers,
retailers and technology companies. For more information, please visit
us at: www.support.com.
About Absolute Software
Absolute Software Corporation (TSX: ABT) is the industry standard in
persistent endpoint security and management for computers, laptops,
ultra-portable devices and smartphones. The Company, a leader in device
security and management tracking for more than 20 years, has over
30,000 commercial customers worldwide. Positioned as a Visionary vendor
in Gartner, Inc.'s Magic Quadrant for Client Management Tools,
Absolute's solutions - Computrace®, Absolute Manage®, Absolute Service,
Absolute Secure Drive, and Computrace LoJack for Laptops - provide
organizations with actionable intelligence to prove compliance,
securely manage BYOD, and deliver comprehensive visibility and control
over all of their devices and data. Absolute persistence technology is
embedded in the firmware of computers, netbooks, tablets and
smartphones by global leaders, including Acer, ASUS, Dell, Fujitsu, HP,
Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the Company has
reselling partnerships with these OEMs and others, including Apple. For
more information about Absolute Software, visit www.absolute.com.
This press release contains forward-looking statements that involve
risks and uncertainties. These forward-looking statements relate to,
among other things, the expected performance, functionality and
availability of our services and products, and other expectations,
intentions and plans contained in this press release that are not
historical fact. When used in this press release, the words "plan,"
"expect," "believe," and similar expressions generally identify
forward-looking statements. These statements reflect our current
expectations. They are subject to a number of risks and uncertainties,
including, but not limited to, changes in technology and general market
conditions. In light of the many risks and uncertainties you should
understand that we cannot assure you that the forward-looking
statements contained in this press release will be realized.
©2013 Absolute Software Corporation. All rights reserved. Computrace and
Absolute are registered trademarks of Absolute Software Corporation.
LoJack is a registered trademark of LoJack Corporation, used under
license by Absolute Software Corporation. LoJack Corporation is not
responsible for any content herein. U.S. patents No. 5,715,174, No.
5,764,892, No. 5,802,280, No. 5,896,497, No. 6,087,937, No. 6,244,758,
No. 6,269,392, No. 6,300,863, No. 6,507,914, No. 7,818,557, No.
7,818,803, No. 7,945,709, No. 8,062,380, No. 8,234,359, No. 8,241,369,
No. 8,307,055, No. 8,332,953, No. 8,346,234 and No. 8,418,226. Canadian
patents No. 2,211,735, No. 2,284,806, and No. 2,205,370. U.K. patents
No. EP0793823, No. GB2298302, and No. GB2338101. German patent No.
69512534. Australian patent No. 699045. Japanese patent No. JP4067035.
The Toronto Stock Exchange has neither approved nor disapproved of the
information contained in this news release.
Support.com, Inc. is an Equal Opportunity Employer. For more
information, visit http://www.support.com/about/careers.
Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a
trademark or registered trademark of Support.com, Inc. in the United
States and other countries. Staples EasyTech is a trademark or
registered trademark of Staples The Office Superstore, LLC in the
United States and other countries. Absolute, Computrace, Absolute
Manage, and Absolute Secure Drive are trademarks or registered
trademarks of Absolute Software Corporation in the United States and
other countries. Android is a trademark of Google, Inc. in the United
States and other countries. Windows is a trademark or registered
trademark of Microsoft Corporation in the United States and other
countries. All other marks are the property of their respective owners.
SOURCE: Absolute Software Corporation
For further information:
Martin Levy Public Relations, Inc.
(604) 730-9851 x107
Absolute Software - Investor Relations:
(416) 815-0700 x273
(416) 815-0700 x237