TORONTO, Feb. 22, 2012 /CNW/ - 407 ETR is informing customers how to
access the services they need most as a strike by the Canadian Auto
Workers Local 414 (407 ETR customer service staff) began today.
Employees in the customer service department began the strike after
rejecting two contract settlement offers.
Over the past several weeks, 407 ETR had negotiated two settlements -
both of which were approved and recommended by the union leadership to
their members. Both of these offers included fair and reasonable
salary increases for employees. However, the membership rejected both
of the offers.
Notwithstanding that both offers were rejected, the company will
continue to work hard to achieve a settlement.
The operation and maintenance of the highway is not affected by the
407 ETR has taken measures to ensure customers will continue to receive
the services they need most.
During this period, customers are encouraged to make use of the recently
relaunched 407etr.com website.
The website can be used to make a payment, submit a change of address,
order a transponder, sign up for paperless billing, reviewing recent
invoices and signing up for pre-authorized payment. In addition, since
February 1st, 407 ETR has offered customers 50 free kilometres for signing up for
For customers unable to use the website, the call centre will be open
Monday to Friday from 12:30 p.m. to 4:30 p.m. and the customer service
centre at 6300 Steeles Avenue West will be open Monday to Friday from
8:30 a.m. to 4:30 p.m. Customers are advised to expect delays.
407 ETR greatly regrets any inconvenience during this time and hopes to
have the matter resolved shortly.
SOURCE 407 ETR Concession Company Limited
For further information:
Kevin Sack(firstname.lastname@example.org), 416-455-5262 (cell)
Vice President, Communications and Government Relations
407 ETR Concession Company Limited