TORONTO, July 18, 2013 /CNW/ - For the fourth consecutive year,
Scotiabank is the recipient of Visa Service Quality Performance Awards.
The Bank was acknowledged in three categories: Highest International
Authorization Approval Rate, Commercial Issuer; Highest Chargeback
Effectiveness Rate - Non Fraud Reason Codes, Commercial Issuer; and
Highest Chargeback Effectiveness Rate - Fraud Reason Codes, Commercial
"We are honoured to be recognized by Visa with these prestigious
awards," said Alberta Cefis, Executive Vice President and Head, Global
Transaction Banking, Scotiabank. "They represent our ongoing commitment
to making it easier for customers to do business with us and to
continuously improving the cardholder experience."
The Global Visa Service Quality Awards program recognizes exceptional
card operations performance by issuers, acquirers and processors,
acknowledging consistent, superior performance, as well as, continued
service quality improvements. These awards reinforce Visa's commitment
to best-in-class operations in areas that directly affect cardholders
"With today's economy and the competitive challenges within the payments
industry, especially in bankcard operations, service quality is more
imperative than ever before", said Jim Allhusen, Country Manager, Visa
Canada. "Scotiabank's outstanding performance in 2012 clearly
demonstrates their commitment to the service quality today's customers
Scotiabank is a leading multinational financial services provider and
Canada's most international bank. With more than 83,000 employees,
Scotiabank and its affiliates serve some 19 million customers in more
than 55 countries around the world. Scotiabank offers a broad range of
products and services including personal, commercial, corporate and
investment banking. In December 2012, Scotiabank became the first
Canadian bank to be named Global Bank of the Year and Bank of the Year
in the Americas by The Banker magazine, a Financial Times publication.
With assets of $754 billion (as at April 30, 2013), Scotiabank trades
on the Toronto (BNS) and New York Exchanges (BNS). For more information
please visit www.scotiabank.com.
For further information:
please contact Joe Konecny at (416) 933-1795, or firstname.lastname@example.org.