TORONTO, May 24, 2013 /CNW/ - Further to President and CEO Gord Nixon's
Open Letter to Canadians released on April 11, RBC announced today the
completion of its supplier arrangements and policies review with the
adoption of a Supplier Code of Conduct.
This principles-based Code sets out RBC's expectations of suppliers to
ensure their behaviour aligns with RBC standards. It formalizes and
standardizes RBC's approach to responsible procurement. As part of the
Code, suppliers must, among other things:
Adhere to human rights, labour and employment standards legislation
Treat their employees fairly and with respect, including respect for
Not hire foreign workers from outside of Canada, when performing
services on behalf of RBC, where a worker eligible to work in Canada is
available and able to perform the service.
RBC will monitor compliance with the Code and ensure contractual
commitments are secured through Master Service Agreements. As part of
RBC's annual corporate responsibility reporting, RBC will report on
compliance with the Code and engage objective parties as part of an
Offshoring and Temporary Foreign Workers Program
As part of its supplier review, RBC looked at the types of work the bank
will and will not outsource to suppliers that execute all or part of
the work offshore to ensure suppliers support RBC's focus on creating
Canadian jobs and prosperity. Specifically:
RBC will only offshore to suppliers when their investment in scale,
technology or operational knowledge provides superior skill sets and
capabilities that RBC cannot duplicate inside its own business or in
RBC will not offshore work where salary savings is the primary reason
and will make every effort to source in Canada.
For example, RBC's Canadian client call centres are located in Canada,
supporting RBC's domestic and U.S. business, and they will remain in
Canada despite the trend in many industries to offshore them.
RBC uses the Temporary Foreign Workers Program on a very limited basis
for executives and for workers with highly specialized skills and will
not use the 'low skills workers' program to fill jobs in Canada.
RBC currently follows many best practices for retention, retraining and
redeployment of employees and the company will further invest in our
capabilities to proactively support and retrain employees whose roles
are impacted due to restructuring, outsourcing and efficiency
initiatives. In addition, a new youth employment initiative designed to
provide young Canadians with a meaningful first career experience will
be announced in the coming weeks.
For further information:
Jason Graham, RBC Media Relations, 416 974-8810, firstname.lastname@example.org