TORONTO, July 3, 2013 /CNW/ - Porter Airlines is introducing a checked
baggage delivery guarantee. All checked bags will reach the baggage
claim within 30 minutes of aircraft arriving at the gate of any
airport, or a $25 voucher valid for future Porter travel within six
months will be provided.
In the event of a delay beyond 30 minutes, a passenger simply needs to
file a report with an on-site Porter agent at the baggage claim within
one hour of flight arrival to be credited with an electronic voucher on
their file. One voucher is issued per qualified passenger for one or
more checked bag. The offer does not apply to oversize or special
handling items, such as golf clubs, skis or assistive devices.
This is part of a series of baggage policy updates providing greater
convenience, flexibility and new fee scales. All changes take effect
for travel beginning August 1, 2013, for flights booked as of today.
Pre-existing rules apply for flights booked before today or for travel
occurring before Aug. 1.
"We take great care when considering how changes affect Porter's overall
operation and service," said Robert Deluce, president and CEO of Porter
Airlines. "The baggage guarantee provides extra assurance for
passengers, while updated fees and improved allowances offer more
flexibility when checking bags. The overall customer experience is
something that continues offering exceptional value."
U.S. checked baggage fees
New checked baggage fees are being introduced for all one-way travel
between the U.S. and Canada. This scale is now $25 for the first bag,
$35 for the second bag, and $100 for the third bag and each subsequent
bag, which is comparable to other airlines.
For Customers booking Freedom travel itineraries, the first and second
checked bag fees are waived. For Flexible travel itinerary customers,
the second checked bag fee is waived.
Canada checked baggage fees
Domestic Canada checked baggage fees remain complimentary for the first
bag and $20 for the second bag, but increasing to $100 for the third
bag and each subsequent bag.
Second checked bag fees are waived for customers booking Freedom travel
Checked baggage limits
Checked bag weight allowances are increasing to 23 kg (50 lb.) and 158
linear centimetres (length + width + height) per bag. Previously, the
weight allowance was a combined total of 23 kg (50 lb.) for all checked
Overweight and oversize bags are limited to a maximum of 32 kg (70 lb.)
and 158 linear centimetres.
An excess weight or size fee of $75 is charged only once per bag. This
charge does not apply when additional baggage fees are paid for the
third and subsequent checked bags. At the same time, all per kilogram
overweight charges are eliminated.
Porter continues to offer complimentary Gate Porter service to all
customers on all flights. Customers with carry-on baggage can drop it
off at the departure gate and then have it returned to the gate at the
Carry-on baggage identified as overweight or oversize at the gate will
be checked and returned for pick up at the destination baggage carousel
upon arrival. Checked baggage fees apply in this case. Carry-on baggage
is limited to one standard article and one personal article.
All other policies regarding baggage are being maintained. Applicable
fees are payable for each one-way itinerary in local currency and
subject to local taxes. Please visit www.flyporter.com for complete baggage information.
About Porter Airlines
Porter Airlines has revolutionized short-haul flying with a warm and
effortless approach to hospitality, restoring glamour and refinement to
air travel. Porter is an Official 4 Star Airline® in the World Airline
Star Rating® by Skytrax, and rated second in the world in Condé Nast
Traveler's Readers Choice Awards Top Small Airlines category.
The airline currently offers flights to Toronto, Ottawa, Montreal,
Quebec City, Moncton, Halifax, St. John's, Thunder Bay, Sault Ste.
Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway),
Boston, Washington (Dulles) and has seasonal flights to Mt. Tremblant,
Que., Myrtle Beach, S.C., and Burlington, Vt. Vacation packages are
available from Porter Escapes at www.porterescapes.com.
Visit www.flyporter.com or call (888) 619-8622 for more information.
SOURCE: Porter Airlines Inc.
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