OTTAWA, July 24, 2012 /CNW/ - July 24, 2012 - As thousands of travellers
hit the skies for the summer holiday season, the Canadian
Transportation Agency released today the 6th edition of Fly Smart, a user-friendly resource tool to help air travellers plan their trips
to, from and within Canada. The Agency now also offers a handy
pocket-sized list of top ten Fly Smart tips, perfect for people on the go.
The new edition of Fly Smart informs air travellers of the consumer protection regime that is place
in Canada, the rights and obligations of both passengers and air
carriers under this regime, and how to seek redress if something goes
wrong. It tells air travellers what they need to know about travel
documents, tickets, baggage, insurance coverage and special requests -
everything to get from the early stages of planning a trip, right
through to the airport and back home.
"A positive air travel experience is a shared responsibility," said the
Agency's Chair and CEO Geoff Hare. "By being aware of the rights and
responsibilities of both passengers and air carriers, consumers can
plan ahead and better protect themselves while travelling by air."
Fly Smart can be accessed in multiple formats through the Agency's website along
with other popular agency publications such as Take Charge of Your Travel, a guide for persons with disabilities. Print copies can be ordered by
contacting firstname.lastname@example.org, or by calling 1-800-222-2592/TTY 1-800-669-5575.
The Canadian Transportation Agency has a number of mechanisms in place
to help protect consumers by:
resolving disputes between members of the public and air carriers
through facilitation, mediation or formal adjudication;
working with air carriers and members of the public to ensure that they
are aware of their rights and obligations;
ensuring air carrier tariffs are compliant with Canadian legislation and
working with the industry to remove obstacles to transportation to the
mobility of persons with disabilities by resolving individual
complaints and by developing codes of practice, standards and
regulations for accessible transportation.
For further information about the Agency's services for air travellers,
please visit: www.otc-cta.gc.ca/eng/air-travellers.
About the Canadian Transportation Agency
The Canadian Transportation Agency is an independent administrative body
of the Government of Canada. It performs two key functions within the
federal transportation system:
As a quasi-judicial tribunal, the Agency, informally and through formal
adjudication, resolves a range of commercial and consumer
transportation-related disputes, including accessibility issues for
persons with disabilities. It operates like a court when adjudicating
As an economic regulator, the Agency makes determinations and issues
authorities, licences and permits to transportation carriers under
Top Ten Tips to Fly Smart
Understand Your Rights and Responsibilities: The tariff is the contract of carriage between you and your air carrier
- it covers your rights and obligations as a passenger and your
carrier's rights and its responsibilities to you. Find it at the
carrier's business offices in Canada and on their Web sites when used
for selling air transportation.
Check in Early: When available, check in on-line up to 24 hours in advance of your
flight. Arrive at the airport early to check-in, drop off your baggage,
get through the security screening process and be available for
boarding at the gate on time.
Know the fare rules for your ticket: Note or print them before purchasing and carry them with you when you
travel - they can defend you if a dispute arises between you and the
air carrier's agent.
Know Your Carrier's Limits: Each carrier sets out its own limits for carry-on and checked baggage.
Carriers also set time limits for reporting and filing complaints about
lost, damaged or delayed baggage. Check your carrier's tariff for its
baggage rules and allowances.
Call Ahead: From carrying sports equipment and musical instruments, to dietary
restrictions, medical conditions and disability-related needs, most
carriers require from 48 to 72 hours notice to accommodate special
Pack Smart: Include your contact information and your destination contact
information inside each piece of baggage. Always carry essential and
valuable items with you on board: your passport, identification and
return tickets; medicines and medical devices; money, jewelry and
electronic equipment; and, essential overnight items.
Be Sure to Have All of Your Travel Documents: It's your responsibility to have the proper documents to enter a
foreign country and return to Canada. All Canadian travellers,
including children, must have their own passport. Consult the
diplomatic mission of each country you intend to visit for its entry
Have Insurance When You Travel: Include protection against baggage loss, delay, damage or theft, trip
cancellation or interruption, personal injury or death, as well as
sufficient medical coverage.
Don't Miss Your Flight: When available, pre-select your seat in advance of departure. Confirm
your return flight at least 72 hours in advance. Monitor your points
of contact for carrier notifications of departure time changes and
cancellations. Check your flight's status at least 24 hours before
departure and leaving for the airport.
Need Help with a Problem? Should you not be satisfied with your air carrier's response to your
written complaint, check our website to find out more about where we
can help at www.cta.gc.ca.
SOURCE: Canadian Transportation Agency
For further information:
News Media Enquiries: email@example.com or 819-934-3448
General Public Enquiries: firstname.lastname@example.org or 1-888-222-2592 or TTY
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