MTS enhances customer experience with implementation of CRTC Wireless Code of Conduct

Changes benefit wireless customers across Manitoba

Stock Symbol:  MBT

WINNIPEG, Nov. 27, 2013 /CNW/ - MTS, Manitoba's leading full-service telecommunications provider, is making changes to better serve its wireless customers and comply with the CRTC's Wireless Code of Conduct.  The Wireless Code, which expands on existing provincial consumer protection legislation in Manitoba, comes into effect on December 2, 2013.

"We are committed to helping our customers find the wireless solution that works best for them," said MTS President Kelvin Shepherd. "That includes a great wireless plan backed by the leading provider of wireless services in Manitoba."

MTS has previously implemented many consumer-friendly measures, including:

  • offering unlimited wireless data plans, which allow customers to use their smartphone in Manitoba without having to worry about overage charges;
  • giving customers the flexibility to choose a variety of contract terms, including 24-month, 12-month and month-to-month options;
  • using reader-friendly language in wireless contracts terms and conditions; and,
  • unlocking postpaid wireless devices for a nominal fee, allowing customers who are travelling abroad to connect to a local carrier by either purchasing a local SIM card or reprogramming their device.

This past year, MTS has taken further steps to improve the customer's wireless experience. In August, MTS eliminated 36-month wireless contracts and introduced new, improved two-year pricing plans.

Starting December 2, MTS will introduce further enhancements to meet the requirements outlined in the Wireless Code.  For example, MTS will provide customers with alerts that notify them when their data use surpasses defined thresholds, which will help customers manage their data consumption when travelling outside of Manitoba.  Also, MTS will provide wireless contracts in alternative formats upon request, including braille, large font, and PDF.

"Our focus is on providing excellent customer service," added Shepherd. "The steps we've taken most recently to implement the measures in the Wireless Code are consistent with this commitment."

To learn more about MTS's Wireless services, visit mts.ca/wireless.

About MTS
MTS is the leading full-service communications provider for residential and business customers in Manitoba. The company's suite of products and services include the latest in wireless technology, high-speed Internet, an award-winning IPTV service, voice services, home security, and an extensive range of business solutions.  A technology leader, MTS operates advanced wireless networks delivering the best coverage for Manitobans with its 4G, CDMA and Wi-Fi wireless networks and is investing to build out its extensive fibre-to-the-home network in over 20 Manitoba communities. MTS's momentum is fuelled by the knowledge, skills and spirit of its 3,000 Manitoba-based employees. With over 100 years of operations, MTS is rooted firmly in the community and is a proud sponsor of the MTS Centre, home to the NHL's Winnipeg Jets. MTS is wholly owned by Manitoba Telecom Services Inc. which is listed on the TSX (trading symbol: MBT). For information on MTS's products and services, please visit www.mts.ca.

Forward-looking Statements Disclaimer
This news release includes forward-looking statements and information (collectively, the "statements") about the Company's corporate direction, business opportunities, operations, financial objectives and future financial results and performance that are subject to risks, uncertainties and assumptions. As a consequence, actual results in the future may differ materially from any conclusion, forecast or projection in such forward-looking statements. Therefore, forward-looking statements should be considered carefully and undue reliance should not be placed on them. Examples of statements that constitute forward-looking information may be identified by words such as "believe", "expect", "project", "should", "anticipate", "could", "target", "forecast", "intend", "plan", "outlook", "see", "set", "pending", and other similar terms.

Factors that could cause anticipated opportunities and actual results to differ materially include, but are not limited to, matters identified in the "Material assumptions" section and the "Risks and uncertainties" section in the Company's 2012 Annual MD&A and 2012 Annual Information Form, all of which are available on SEDAR at www.sedar.com.

Please note that forward-looking statements reflect Management's expectations as at the date hereof. The Company disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

SOURCE: MTS Allstream

For further information:


Media:
Chelsea Ross Corporate Communications
204 958-3230
media.relations@mtsallstream.com

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MTS Allstream

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Manitoba Telecom Services Inc.

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