Mitel Channels to Benefit from Dedicated Network Monitoring and
OTTAWA, June 14, 2012 /CNW/ - Martello Technologies, innovators in
proactive cloud-based network monitoring, announced today that Mitel, a
leading provider of Unified Communications and Collaboration (UCC)
software solutions has selected Martello Technologies to provide the
technology for Mitel's Remote Monitoring and Access Services (RMAS).
Mitel is providing channel partners with remote management tools and
monitoring services as a value-added offering to support service
operations across of suite of Mitel UCC solutions.
Mitel's Remote Monitoring and Access Service, powered by Martello
Technologies MarWatch, is an important element of Mitel's global
services and support portfolio, enabling enhanced life cycle and
operational management of Mitel solutions. Remote management and
monitoring can be integrated by Mitel authorizedPARTNERs directly into
their service and support operations. RMAS is a service solution that
proactively monitors Mitel systems and manages customer issues,
enabling partners to provide more proactive service, improve response
times and reduce operations costs without major capital investment.
"With MarWatch as the basis of our RMAS service offerings, we are able
to deliver an enhanced service capability that provides value to our
channel partners and peace of mind to their customers," said Kevin
Johnson, Director, Services Product Management and Marketing for
Mitel. "Enterprises of all sizes can benefit from the security of
knowing that critical voice and communications systems will be
available when needed."
MarWatch is Martello's Software as a Service solution that provides
remote monitoring for VoIP systems and network infrastructure,
integrated remote access and value added services enabling service
providers and resellers to increase support and maintenance revenues
without capital investment.
"This adoption of MarWatch by Mitel illustrates the value of MarWatch as
a monitoring solution," said Niall Gallagher, CEO and founder of
Martello Technologies, "it provides our customers and solution
providers with a powerful monitoring and remote access platform to
support their Service and Support business needs."
About Martello Technologies
Martello Technologies provides comprehensive voice and data monitoring
and remote access services that deliver superior network visibility and
improves the health and security of networks. Martello Technologies
provides customers and solution providers with a robust monitoring
service with real-time and historical performance reporting. For
information, visit: http://www.martellotech.com
SOURCE Martello Technologies
For further information:
Keisha Gomes (Media Relations)
Simon Gwatkin (Analyst Relations)