MONTREAL, Sept. 18, 2012 /CNW Telbec/ - Agility Metrics announced today
that it has been chosen by Les Rôtisseries St-Hubert, one of Quebec's
most respected restaurant chains, to implement a comprehensive Guest
Experience Management program in restaurants across Eastern Canada.
This program will enable St-Hubert to capture guest feedback, measure
guest satisfaction, and continue to deliver unique guest experiences,
which have been synonymous with the brand for more than 60 years.
The Guest Experience Management program will cover every possible
encounter a guest can have with Les Rôtisseries St-Hubert, including
the casual dining experience, take-out counter, delivery service,
drive-through, as well as the St-Hubert Express and Le St-Hub
Resto-Bar. Guests will provide real-time feedback about their St-Hubert
experiences using multiple data collection methods, including cutting
edge mobile surveys that function smoothly on iPhones, Blackberries, or
Android smartphones. Using Agility Metrics' Clik2Tell Social Advocacy
platform, guests will be able to share word-of-mouth about their dining
experiences on Facebook and other social networks, while restaurant
managers will be empowered to rapidly review negative guest experiences
using Agility Metrics' Customer Alerting & Recovery platform.
St-Hubert will leverage Customer Insight Manager, Agility Metrics'
best-in-class online reporting and analytics platform, to measure
operational performance and track guest satisfaction from a network
perspective. At the restaurant level, operators will have real-time
access to detailed customer satisfaction and loyalty tracking, store
performance reports, and key driver breakdowns, while regional and
upper management will be able to view multi-location reports, regional
and brand-wide guest experience benchmarks, and performance comparisons
between St-Hubert facility types. All of these insights will be
delivered using the industry's most flexible reporting and analytics
platform, which features dynamic customer insight dashboards and fully
customizable, role-based reports.
"We are pleased to partner with Agility Metrics," said Lyne Chayer,
Marketing Vice-President at St-Hubert Group. "This is a great
opportunity for us to improve and maintain our role as leaders in the
restaurant industry. Customer service is our number one priority and it
is paramount that we keep up with today's guests, who are empowered by
social networks and mobile devices. We believe that this platform will
help us increase customer satisfaction."
"If you've had the pleasure of eating at St-Hubert before, you know they
are famous for three things: amazing rotisserie chicken, incredible
dining experiences and bright yellow delivery cars" said Richard
Pridham, President and CEO of Agility Metrics. "St-Hubert's decision to
choose Agility Metrics as their Guest Experience Management partner is
a huge honor for our company, and it speaks volumes about our
increasing momentum in the food service industry."
About Les Rotisseries St-Hubert
Founded in 1951 in Montreal, St-Hubert restaurants can be found in
Quebec, Ontario and New Brunswick and serve over 33 million meals every
year. St-Hubert has a long tradition for innovating and constantly
applying to meet its customers' needs.
About Agility Metrics
Agility Metrics is one of North America's leading suppliers of Customer
Experience Management solutions. Agility Metrics leverages cutting-edge
customer feedback technology and deep sector expertise to help leading
brands increase customer satisfaction, recover at-risk customers, and
strengthen brand loyalty.
Staffed by passionate and dedicated people, Agility Metrics is proud to
be servicing some of the leading retail and food service brands across
North America. Please visit agilitymetrics.com for more details.
SOURCE: Les Rôtisseries St-Hubert
For further information:
Tel.: 450 688-4400 ext. 2104
Cell: 514 913-3741