QUEBEC CITY, Sept. 27, 2012 /CNW Telbec/ - La Capitale General Insurance
is proud to have received the highest customer rating! With 23 points
higher than the industry average, La Capitale comes out ahead of the
other auto insurers in Quebec.
These figures were reported in the J.D. Power and Associates 2012
Canadian Auto Insurance Satisfaction Study, based on responses from
11,620 auto insurance policyholders in Canada. The study measures
insurance customers' experiences with their primary insurer. Customer
satisfaction is measured across five factors: interaction, price,
policy offerings, billing and payment, and claims.
"The quality of our services is our team's top priority. For the past
several years, we have measured and adjusted our internal methods and
processes in order to continuously enhance our customer contacts,
whether they be by phone, over the Internet or in person through our
branch offices or affiliated agents in all regions of Quebec. We are
delighted that our efforts have been successful, and we intend to
continue with our endeavours," said Constance Lemieux, President and
Chief Operating Officer of La Capitale, Property and Casualty Insurance
About La Capitale General Insurance
A subsidiary of La Capitale Civil Service Mutual, La Capitale General
Insurance is experiencing impressive growth and now ranks among the
three largest property and casualty insurers in Quebec. It also owns
other insurance companies, including L'Unique General Insurance in
Quebec and Unica Insurance in the rest of Canada. It employs over 1,000
individuals and generates some $743.5 million in written premiums.
SOURCE: La Capitale Financial Group Inc.
For further information:
Communications and Public Relations
La Capitale Financial Group