GUELPH, ON, Sept. 27, 2012 /CNW/ - J.D. Power and Associates has
released its 2012 Canadian Auto Insurance Study, which shows The
Co-operators ranks second in the Customer Satisfaction Index ranking
out of 20 insurers in the Ontario/Atlantic region, and fifth out of 13
companies in the Western region. In both regions, it had the highest
score the Claims category.
The study measures drivers' overall satisfaction with their auto
insurance providers by examining five critical factors that constitute
the relationship between clients and their insurance company:
Interaction, Policy Offerings, Billing and Payment, Price, and Claims.
The rankings, based on responses from 11,620 insurance customers across
Canada, are divided into the following regions: Ontario/Atlantic,
Quebec and Western. The Co-operators scored in the High Satisfaction
tier on all five factors in the Ontario/Atlantic region, and four out
of five in the Western region. The company was not included in the
Quebec region survey this year.
"The survey results are very encouraging, as our staff members and
Financial Advisors have been working hard to improve the client
experience," said Kathy Bardswick, President and CEO of The
Co-operators. "The true value of your insurance is realized when it
comes time to make a claim. So it's particularly satisfying that we
scored highly in the Claims category in both the Ontario/Atlantic and
Since the inaugural study in 2008, detailed results of the J.D. Power
and Associates surveys are used to identify strengths and areas in need
of improvement. Results from previous years have helped The
Co-operators focus in on specific areas to improve its client service.
These efforts are producing positive results; The Co-operators overall
Customer Satisfaction Index rating improved 20 index points compared to
the results from the 2011 study.
For more information on the study, please visit www.jdpower.com.
About The Co-operators:
The Co-operators Group Limited is a Canadian-owned co-operative with
more than $36 billion in assets under administration. Through its group
of companies it offers home, auto, life, group, travel, commercial and
farm insurance, as well as investment products. The Co-operators is
well known for its community involvement and its commitment to
sustainability. The Co-operators is listed among the 50 Best Employers
in Canada and Corporate Knights' Best 50 Corporate Citizens in Canada.
As a proud member and supporter of the co-operative sector, The
Co-operators is pleased to celebrate 2012: The International Year of
Co-operatives. For more information visit www.cooperators.ca.
SOURCE: The Co-operators
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