OTTAWA, July 10, 2012 /CNW/ - Hydro Ottawa customers can now easily
manage their account on-the-go, wherever and whenever. With the new
Hydro Ottawa Mobile, customers can access a variety of features and
account information on mobile devices, including iPhone, Blackberry and
Hydro Ottawa is one of the first utilities in Ontario to launch this
technology, enhancing service by giving customers an easy way to
"Our customer service vision is to be recognized by our customers and
the electrical industry at large as a leading utility provider in the
area of customer service," said Bryce Conrad, President and CEO of
Hydro Ottawa Holding Inc. "We're putting the customer first and
communicating with them the way they want."
Hydro Ottawa Mobile will enhance the customer experience by granting
them simple access to a variety of resources and information. Customers
who log into their MyHydroLink account can access their account
balance, billing and payment history and electricity consumption
information. Information is also available on power outages,
electricity rates and how to contact Hydro Ottawa.
To access Hydro Ottawa Mobile, visit www.hydroottawa.com on a smartphone. To access the mobile solution on a tablet, customers
can visit www.m.hydroottawa.com. This mobile-friendly website is available free of charge in both
English and French.
Hydro Ottawa was recognized by its industry peers with the 2011
Electricity Distributors Association Customer Service Excellence award
for harnessing technology to provide more self-serve options, improve
efficiency and deliver the added value that improves customer
Hydro Ottawa Mobile is the latest addition to the utility's online
customer service options, which include E-Billing, MyHydroLink, credit
card payments and an online power outage map.
About Hydro Ottawa
Hydro Ottawa Holding Inc. (Hydro Ottawa) owns and operates two
subsidiary companies, Hydro Ottawa Limited and Energy Ottawa Inc.
Hydro Ottawa Limited is the third largest municipally owned electrical
utility in Ontario serving more than 305,000 customers in the City of
Ottawa and the Village of Casselman. Energy Ottawa Inc., Ottawa's
largest producer of green power, generates renewable energy and
provides commercial energy management services.
SOURCE Hydro Ottawa Limited
For further information:
Manager, Public Affairs
Tel: 613-738-5499 ext. 7684