BANGALORE, India, July 22, 2013 /CNW/ - Hinduja Global Solutions (HGS),
a leading provider of outsourcing solutions was named runner-up in the
'Best Outsourced Provider' category at the 14th Annual Call Center Week (CCW) held in Las Vegas, Nevada - United States
of America. CCW is the world's largest gathering of high-level Customer
Experience Management professionals, and established the Call Center
Excellence Awards to honor, recognize and promote companies that
demonstrate best practices.
Partha DeSarkar, the Global CEO of HGS said, "It is a great honor for us to receive this prestigious award.
The annual call center week started 14 years ago and every year the
awards keep getting more competitive in nature as more categories and
requirements are added. These awards recognize and promote Call Centers
that demonstrate true best practices in the industry and we are glad to
have emerged as runner-up amongst other companies, in our first year of
participation. This recognition reinforces HGS' delivery of high
quality service and experience to clients consistently. Thereby
contributing to our mission of making our customers more competitive."
Kathy Hamburger, President HGS USA, who received the award on behalf of the company said, "We couldn't be
more excited to win this recognition. At HGS our goal is to provide
customers with an exceptional experience and this shows HGS' commitment
to helping our clients interact with their customers more effectively.
HGS increases the lifetime value of customers by adapting to their
changing needs. That's what our clients are looking for, and that's
what we do best."
According to IQPC, organizers of CCW, a record number of applications were received this
year. Applications were submitted from companies across the globe and
were judged based on superior thinking, creativity and execution of
processes across the call center functions. "We had more innovative
call centers apply than ever before," said Lisa Schulman, Call Center Week's Executive Producer.
About Hinduja Global Solutions (HGS):
HGS, part of the multi-billion dollar conglomerate - Hinduja Group, is a
world leader in Customer Relationship and Business Process Management, with a global footprint across North America, Latin America, Europe, Asia and Africa. With over
three decades of experience with some of the world's most recognized
brands, it delivers the best practices that drive exceptional results
for its clients. Its contact center solutions, back office transaction
processing services, domain analytics and process consulting solutions combine operational
excellence with functional expertise. It enjoys "Preferred Partner"
status with most of its major clients. HGS currently serves 535 clients
through its 56 Global Delivery Centers & employs over 23000 people
worldwide. HGS India is a public limited company, listed on the
National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). It had a
turnover of $364 million in the fiscal year 2012-13
For further information:
Hinduja Global Solutions