TORONTO, July 22, 2013 /CNW/ - Longview Solutions announced today that it has once again received high scores* for overall customer satisfaction and vendor experience (overall value for money, responsiveness of telephone support, ease of applying upgrades/fixes/patches) among CPM vendors in a recent report published by Gartner entitled "User Survey Analysis: Customers Rate Their CPM Vendors, 2012".
Visit http://www.longview.com/gartnerresearch to download the full report.
Based on end user responses collected as part of the annual Gartner Magic Quadrant for CPM Suites, the report evaluated vendors across key areas of customer satisfaction: including Vendor Experience, Product Experience, Implementation Experience and Total Cost of Ownership.
Megavendors still not the best option
The vendors that participated in the Survey are categorized into four key groups: megavendors; pure-play vendors; Software-as-a-Service (SaaS); and mid-sized customer vendors. The report recommends, when referencing the Magic Quadrant for CPM Suites, "Don't just focus on the megavendors when evaluating prospective providers. Extend product evaluations past the assessment of individual functions, and consider the cost and complexity of implementations and on-going use, as well as the overall value of the vendor relationship."
"Customer experience and satisfaction are critical success factors in every implementation and at Longview Solutions it is inherent in everything we do; from our first client conversation through to implementation and on-going support," said John Power, CEO of Longview Solutions. "We believe our commitment to the customer experience is evident based on the high ratings we've received from the user survey report and in our view one of the main reasons we continue to grow and gain market share."
 Gartner, Inc. "User Survey Analysis: Customers Rate Their CPM Vendors, 2012" by Christopher Iervolino and John E. Van Decker, June 4, 2013.
* The rating is an average of respondents' overall aggregate score by vendor. The figure represents customer perceptions, not Gartner's opinion. The graph may feature vendors that in Gartner's opinion don't deliver the benefits described (N = 275).
Longview Solutions provides a corporate performance management (CPM) and tax data management platform that leading companies such as Aon, Brunswick, Lexmark, The Home Depot and Trustmark use to drive performance with speed, visibility and financial integrity. Since 1994, Longview has been helping clients create a single repository of financial truth from which all, or any one of the following key financial processes can be performed: financial planning, budgeting, forecasting, modeling, disclosure management/XBRL reporting, statutory consolidation, management reporting, profitability analytics, tax data collection, tax provision/reporting and tax planning. Longview is an Exact company headquartered in Toronto, Canada with additional offices in Philadelphia, Chicago (USA), London (UK), and Amsterdam (NL). For more information please visit www.longview.com.
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