RICHMOND HILL, ON, Feb. 4, 2013 /CNW/ - FlexITy Solutions announced today that it has achieved a Customer Satisfaction Excellence
Gold Star from Cisco. This designation recognizes FlexITy for
delivering outstanding customer service to customers in Canada.
Customer Satisfaction Excellence is a core value shared by both FlexITy
and Cisco. Peter
Stavropoulos, Chief Executive Officer for FlexITy said, "Our key
differentiating feature is our consistent approach to customer
satisfaction, and we truly value our partnership with Cisco as they
recognize this commitment."
"Customer service is a cornerstone of the Cisco Resale Channel Program.
We are pleased to recognize and congratulate FlexITy for achieving
outstanding customer satisfaction," said Edison Peres, senior vice
president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold,
Silver, and Premier Certified partners based on regional target goals,
providing a weighted average of a partner's pre- and post-sales support
over a rolling 12-month period. Partners that achieve outstanding
customer satisfaction are awarded the Customer Satisfaction Excellence
Gold Star and can be found using the advanced search menu in the Cisco
The Cisco Resale Channel Program provides a framework for partners to
build the sales, technical, and Cisco Lifecycle Services skills
required to deliver Cisco solutions to end customers. Through the
program's specializations and certifications, Cisco recognizes a
partner's expertise in deploying solutions based on Cisco advanced
technologies and services. Using a third-party audit process, the
program validates partner qualifications such as technology skills,
business best practices, customer satisfaction, and presales and
postsales support capabilities - critical factors in choosing a trusted
About FlexITy Solutions
FlexITy Solutions is a leading provider of voice, data, converged and managed services
for businesses throughout Canada. FlexITy's approach aligns best
practices with its industry acumen to deliver unprecedented results for
its clients, reducing costs and optimizing critical infrastructure
management. FlexITy offers a broad range of products and services
including infrastructure design, implementation and support, security
and compliance solutions, Unified Communications, Managed Services and
Data Centre integration. FlexITy is proven to be one of North
America's fastest growing IT service providers. Experienced People.
Advanced Technologies. Powered by Passion. www.FlexITy.com , 866.779.FLEX(3539).
Cisco, the Cisco logo and Cisco Systems are registered trademarks of
Cisco Systems Inc. in the United States and certain other countries.
Image with caption: "FlexITy Solutions achieves high level of customer satisfaction Ciscos CSAT Excellence Award (CNW Group/FlexITy Solutions Inc.)". Image available at: http://photos.newswire.ca/images/download/20130204_C2625_PHOTO_EN_23289.jpg
SOURCE: FlexITy Solutions Inc.
For further information:
Ron Stewart, EVP Marketing and Communications