OTTAWA-GATINEAU, QC, June 28, 2012 /CNW/ - Today, the Canadian
Radio-television and Telecommunications Commission (CRTC) closed its
investigation into Rogers Communications' Internet traffic management
practices. The CRTC is satisfied that Rogers has addressed its concerns
regarding the company's practice of slowing down certain types of
The CRTC reviewed a complaint from the Canadian Gamers Organization.
Once an enforcement action was launched, Rogers cooperated and changed
its traffic-management practice. The company then announced that its
traffic shaping policy would be phased out for all customers by
"We are committed to ensuring that Canadians receive good value for the
money they spend on communications services," said Andrea Rosen, the
CRTC's Chief Compliance and Enforcement Officer. "Canadians voiced
their concerns about certain traffic-management practices and we have
acted upon them. Our enforcement efforts are helping to bring about
more reliable Internet services for consumers."
Under the CRTC's policy, Internet service providers (ISPs) are
encouraged to invest in their networks to address increases in online
traffic. Should other measures be required, ISPs can apply certain
traffic-management practices to prevent or respond to network
congestion. In either case, an ISP must tell their customers in advance
if they intend to use these practices.
The CRTC takes all complaints seriously and has established an
enforcement process to ensure their timely resolution.
The CRTC is an independent public authority that regulates and
supervises broadcasting and telecommunications in Canada.
CRTC letter to Rogers Communications, June 28, 2012
CRTC letter to Rogers Communications, February 29, 2012
CRTC letter to Rogers Communications, January 20, 2012
News release, "CRTC improves complaints resolution process for Internet
traffic management practices," September 22, 2011
How to make a complaint about your Internet service
Follow us on Twitter @crtceng
SOURCE Canadian Radio-television and Telecommunications Commission
For further information:
Tel: 819-997-9403, Fax: 819-997-4245
Tel: 819-997-0313, TDD: 819-994-0423, Fax: 819-994-0218
Toll-free # 1-877-249-CRTC (2782)
TDD - Toll-free # 1-877-909-CRTC (2782)
These documents are available in alternative format upon request.