OTTAWA AND GATINEAU, June 14, 2012 /CNW/ - Today, the Canadian
Radio-television and Telecommunications Commission (CRTC) completed the
first round of on-site inspections of 13 telemarketing companies
located in Toronto and Montreal. These inspections were conducted to
ensure telemarketers are following the rules and not calling Canadians
who have registered their numbers on the National Do Not Call List
"Inspections are used to make sure telemarketers understand the rules
and to assess how well they are being followed," said Andrea Rosen, the
CRTC's Chief Compliance and Enforcement Officer. "Telemarketers should
ensure that they are in compliance with our rules at all times, and
more unannounced inspections will be conducted when appropriate."
The initial inspections focused on telemarketers in a number of
industries, which were chosen based on the trends in complaints
submitted by Canadians. Inspections were carried out in Toronto the
week of May 14, 2012 and Montreal the week of June 4, 2012.
CRTC officials reviewed the telemarketers' telephone records and
verified that they have registered with the National DNCL operator and
obtained a subscription for the area codes they are calling. Officials
also ensured that the telemarketers are maintaining an internal do not
call list, which is a requirement even for calls that are exempt from
the National DNCL.
The majority of telemarketers inspected are following the rules,
although some minor breaches were uncovered. The CRTC will monitor the
steps these telemarketers are taking to come into compliance.
The CRTC uses a variety of strategies to enforce the Unsolicited Telecommunications Rules and reduce the number of unwanted calls to Canadians. The CRTC can also
take corrective action with telemarketers and issue warnings, citations
and notices of violation.
To date, the CRTC has issued a total of 179 citations and 48 notices of
violation with monetary penalties. The CRTC's enforcement actions have
yielded over $2.2 million in penalties and over $740,000 in payments to
About the National Do Not Call List
The National Do Not Call List was launched in 2008 to protect Canadians
from unsolicited telemarketing calls and faxes. Canadians may register
on the National Do Not Call at no charge or file a complaint about a
telemarketer by calling 1-866-580-DNCL (3625) or visiting www.lnnte-dncl.gc.ca. Over 10.8 million numbers are currently registered on the list.
The CRTC is an independent public authority that regulates and
supervises broadcasting and telecommunications in Canada.
Video on the National Do Not Call List
Key facts for consumers
Key facts for telemarketers
How does the CRTC enforce the Unsolicited Telecommunications Rules?
SOURCE Canadian Radio-television and Telecommunications Commission
For further information:
Follow us on Twitter @crtceng
Tel: 819-997-9403, Fax: 819-997-4245
Tel: 819-997-0313, TDD: 819-994-0423, Fax: 819-994-0218
Toll-free # 1-877-249-CRTC (2782)
TDD - Toll-free # 1-877-909-CRTC (2782)
These documents are available in alternative format upon request.