ANDTEK presents a highly scalable call distribution solution for SMEs
and large corporations at the "CallCenter World 2012"
MUNICH, Feb. 15, 2012 /CNW/ - At the "CallCenter World 2012" (Hall 3,
Booth A16), ANDTEK GmbH presents a highly scalable solution that can be
integrated easily into existing IT environments and is centrally
managed via a web platform. "Contact Center" - phone-based or as a CTI
version - is used by small and medium-sized enterprises as well as
large corporations. For example, Generali Deutschland Informatik
Services GmbH routes incoming calls to approximately 1,400 employees at
five different locations, using the ANDTEK solution. With more than
1,000 employees and a turnover of approx. EUR 370 million, the company
is one of the leading developers of information systems in Germany.
"Contact Center" by ANDTEK is a software program that processes incoming
phone calls to the central phone line or hunt group, and distributes
them automatically to the right agents on the basis of certain
algorithms. To achieve maximum satisfaction, the agents respond -
depending on their qualifications in multiple categories -
simultaneously to ensure a balanced workload between the groups during
times of high call volumes.
Agents can see the status of the other agents in their group on their IP
phones in real time (e.g. the number of logged in employees,
availability rate of the group or the number of callers in the queue).
At the occasion of the "Call Center World 2012", the international trade
fair and congress for call center management, the call center industry
will be meeting from 27 February to 1 March at the Estrel Convention
Center in Berlin.
For text copy and pictures please visit http://www.fuchs-pressedienst.de
SOURCE ANDTEK GmbH
For further information:
Fuchs Pressedienst und Partner