Solution Significantly Enhances Customer Service and Portfolio Management
MINNEAPOLIS, March 26 /CNW/ -- SuperSolutions Corporation, a wholly owned
company of i-flex(R) solutions (Reuters: IFLX.BO & IFLX.NS), announced that
Westlake Financial Services, a sub-prime indirect auto finance company with
operations in 34 states, has celebrated its' one year in production with
Daybreak Lending Suite(TM).
Being a sub-prime automobile lender, Westlake Financial Services
(Westlake) faces unique challenges in the areas of customer service and
collections. Daybreak continues to alleviate these issues quickly and
painlessly by replacing their legacy system. Westlake required excessive
manual intervention to service specialty loan programs, provide customer
service, track payments and other historical information on more than 60,000
active accounts. In addition, scalability was a real challenge for Westlake,
in the light of their future expansion to other states in the USA.
The Daybreak Lending Suite (Daybreak) has enabled Westlake to run its
customer service and collections activities much more efficiently, along with
the capability to support customer self service transactions through the Web.
It provides comprehensive information to the customer service agent enabling
better customer service and complete control. Daybreak tracks all customer and
financial information in real time. Similarly, collection agents have all
delinquency information at their finger tips, including promises to pays,
broken promises, delinquency account histories, and complete payment
transactions. Daybreak also enabled real-time management of collectors and
customer service agents besides providing them an environment that facilitates
collaborative data management.
"Daybreak has allowed us to take control of the operations to a new
level. Fast, accurate customer service is critical to our customers and we
find ourselves extremely well-positioned to offer unparalleled service," said
Bruce Newmark, President, Westlake Financial Services. In addition, Newmark
says, "By providing us with real-time payment information, Daybreak will allow
us minimize our risk by more closely tracking customers' collection histories.
The migration from a legacy system demonstrates the professional services
capabilities of the Daybreak implementation team."
"Westlake Financial Services is on the threshold of sustained high
growth, and their commitment to their customers can only be powered by a
scalable, functionally superior solution like Daybreak," said Darshan Karki,
President and COO, SuperSolutions. "Daybreak is an open, Web-based platform
that supports indirect auto lenders, particularly those in the sub-prime
market, who need to stay efficient in today's competitive marketplace."
About i-flex solutions
i-flex(R) solutions (Reuters: IFLX.BO & IFLX.NS) is a world leader in
providing IT solutions to the financial services industry, with more than 720
customers in over 120 countries. i-flex's range of products, custom solutions
and consulting services enable financial institutions to cut costs, respond
rapidly to market needs, enhance customer service levels and mitigate risk.
i-flex and FLEXCUBE are registered trademarks of i-flex solutions.
Reveleus, Daybreak and PrimeSourcing are trademarks of i-flex solutions and
are registered in several countries.
All other company and product names are trademarks of the respective
companies with which they are associated.
For information, please visit: http://www.iflexsolutions.com
About SuperSolutions Corporation
SuperSolutions Corporation, an i-flex solutions company, based in Eden
Prairie, Minnesota, offers the Daybreak Lending Suite, a comprehensive
consumer lending system, that automates all aspects of financing, from
origination to servicing and collections. It is designed to help finance
companies and banks manage consumer loan portfolios, including those for
automobiles, recreational vehicles, boats, motorcycles, home improvement, home
equity lines of credit and other specialty finance requests, efficiently and
cost effectively. The fully Web-enabled application is scalable,
user-configurable and user-friendly. For more information, visit:
http://www.supersolutions.com, e-mail email@example.com, or call
About Westlake Financial Services
Westlake Financial Services, Los Angeles, California, is an
Internet-based indirect automotive finance company that focuses on the
origination, servicing and collections of automotive receivables from
independent dealerships, particularly in the sub-prime market. Westlake
Financial Services is privately held and is part of the Hankey Automotive
Group, which includes franchise and rental car operations in Los Angeles, as
well as various real estate holdings, fleet automotive, and insurance
operations throughout the nation.
For more information on the press release, please contact:
For further information:
For further information: Sunil Robert of i-flex solutions,
+1-646-619-5482, Mobile: +1-646-642-3690, firstname.lastname@example.org Web