DENVER & HONG KONG, June 5 /CNW/ - The Western Union Company(R)
(NYSE: WU), a global leader in money transfer services, today opened the Asia
Regional Operating Centre (AROC) in Metro Manila, Philippines, to better serve
its customers and Agents in the fast-growing Asia Pacific markets. The new
regional operating centre will play a significant role in ensuring that
consumer transactions are managed in a fast, reliable and convenient way.
Asia Pacific is a significant growth market for Western Union. Migration
of skilled workers is a common occurrence in the region, creating economic
opportunities for the countries in which these individuals find work and for
their countries of origin through remittances sent to loved ones back home.
These trends create tremendous growth opportunities for Western Union in both
send and receive countries.
The AROC will provide dedicated customer service, Agent support, and
backroom operations for 37 countries and territories in the region, 24 hours a
day, seven days a week, enabling Western Union to deliver strong service
quality focusing on consistency, efficiency and effectiveness.
"Demanding and competitive commercial environments mean that offering the
highest standard of customer service - whatever the customer touchpoint - is
crucial," said David Larkworthy, senior vice president and head of global
operations. "Locating AROC here not only shows our confidence in the
Philippines, it also demonstrates our faith in its workforces' ability to
deliver quality service - all of the time."
Philippines Trade and Industry Secretary Peter Favila added: "We are
extremely pleased that Western Union, a significant global player in the
financial industry, has chosen to consolidate and centralize their regional
support for both Agents and customers in the Philippines. This reaffirms the
fact that the Philippines is well-poised as a preferred location for Southeast
Asia's hub for call center services."
About Western Union
Western Union, together with its affiliates Orlandi Valuta and Vigo, is a
leading provider of global money transfer services, providing people with
fast, reliable and convenient ways to send money around the world, pay bills
and purchase money orders through a network of more than 305,000 Agent
locations in over 200 countries and territories. For more information, visit
For further information:
For further information: Western Union Company Angela Heng,
+852-3405-8187 Director, Corporate Communications, APAC