TORONTO, May 12 /CNW/ - Automall Network (www.automallnetwork.com) is
pleased to announce the launch of a new free consumer support helpline for
policyholders whose vehicles have been written off by their insurance company.
"Once the insurance company settles, they are done. However, the
policyholder may still have objections, outstanding issues and unanswered
questions but nobody to turn to for help" says Viraf Baliwalla, a consumer
advocate and founder of Automall Network.
Automall Network is a Vehicle Buying and Valuation Service. Insurance
companies that strive to be very customer-oriented hire Automall Network to
provide independent professional opinions on the replacement value of
vehicles. Consumers and policyholders hire Automall Network as their agent to
assist with the purchase or lease of a new or used vehicle, similar to what a
real estate agent would do for home buyers. As well, consumers who are not
insured with Automall's clients also hire them for a second opinion.
"When working with insurance companies, we focus on making sure vehicle
specifications are accurate and valuations are fair and reasonable" says
Automall Network services clients in both the United States and Canada.
With over 17,000 claims under their belt, Automall Network is an expert in
both the car buying and total loss claims process.
"When a policyholder has issues like 'what about my extended warranty' or
'I owe more than the settlement amount', our insurance company clients aren't
trained in the auto business to be able to respond. And due to possible
liability, they must distance themselves" says Baliwalla.
A free helpline has been available for policyholders of Automall
Network's insurance company clients for seven years. Now it is being opened up
to any total loss policyholder as a free community service.
Although every situation is a little bit different, some of the other
more common issues are:
- I believe my car is worth more than that
- I can't replace my vehicle for the settlement amount
- I don't want my car written off, I would prefer it be repaired.
To access the helpline, visit www.automallnetwork.com or call toll free
For further information:
For further information: media enquiries, contact Viraf Baliwalla at
(416) 249-5474 ext 303 or (866) 249-5474 ext 303 or via email at