Vancouver Embraces Lagan 311 to Deliver a 'Customer First' Oriented Service Culture

    Lagan-Powered 311 Contact Centers Proliferate Across Canada Including:
    Durham, Oshawa, Toronto and Winnipeg

    BETHESDA, Md., Sept. 16 /CNW/ -- Lagan, a provider of enterprise case
management solutions that streamline the delivery of public services to
constituents, today announced that it has been chosen by the City of
Vancouver, Canada to power its 311 Contact Centre. The Lagan solution will
enable the City to provide reliable, consistent responses to citizen requests,
track service requests and response times, and provide feedback to departments
on incoming information and service requests.
    The City of Vancouver's overarching vision for its 311 Contact Centre,
set to launch in June 2009, is to provide the 590,000 residents of Vancouver
with reliable, consistent citizen service. A key to delivering on this vision
is to enable self sufficiency by taking responsibility for the configuration
of the system, its administration and for building and maintaining interfaces
with third party systems. Vancouver's self sufficiency model is in lockstep
with the inherent design of Lagan 311(TM) which can easily be configured by
city staff and seamlessly integrated with third-party systems. The result will
be a "customer-oriented service" culture in which citizens can easily access
the City and obtain the information and services they want in a timely manner.
    Barbara Pearce, 311 Business Planning Manager for Vancouver said, "A
single 311 access point and integrated multiple channel service delivery model
is exactly what our City needs to better serve our citizens today and support
our growing infrastructure for years to come."
    "We are impressed by the progressive nature of the City of Vancouver and
are pleased to power the City's enterprise-wide customer service initiative,"
said Des Speed, CEO of Lagan.  "Lagan 311 is inherently designed to help the
City of Vancouver deliver on its promise to achieve service excellence."
    Lagan-powered 311 Contact Centres have also been embraced across many
Canadian cities including: Durham, Oshawa, Toronto, and Winnipeg.
    About Lagan
    Lagan specializes in delivering world-class solutions that effectively
and efficiently connect governments and people.  More than 160 government
agencies on five continents rely on Lagan's innovative, cost-effective
enterprise case management (ECM) solutions for human services, 311
non-emergency call centers, disaster preparedness and integrated case
management and eligibility.  Lagan's award-winning software is the choice for
governments seeking a low-risk solution that delivers real value in record
time. A recipient of the Deloitte Technology Fast 50 Award each of the last
six years in recognition of superior revenue growth, Lagan was founded in
1994, is privately held and employs 250 people worldwide.
    For more information about Lagan, please visit
    Lagan 311 is a trademark of Lagan Technologies, Ltd.


For further information:

For further information: Katie Sieck of Lagan, +1-202-716-8167, Web Site:

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