UPS Gears up for Holiday Logistics

Company to Hire 55,000 Seasonal Workers; Five Days Each Approaching 25 Million or More Deliveries

MISSISSAUGA, ON, Nov. 9, 2011 /CNW/ - UPS's (NYSE: UPS) holiday logistical miracle will be bigger and better than ever this year.

UPS expects to deliver more than 120 million packages this year in just the last week before Christmas, up more than 6 per cent compared to the 113 million delivered during last year's "peak week."  That growth demonstrates the recent trend of people delaying online shopping until just before Christmas.  Since the explosion of e-commerce, the holiday peak season has been compressed to the last two weeks before Christmas.

This year, in a dramatic underscoring of the trend, UPS is projecting it will see five different days on which its deliveries will approach or exceed 25 million - all within the last 10 days before Christmas.  Last year, there were four days on which deliveries topped 24 million packages and only one day on which it surpassed 25 million.

A delivery volume of 25 million packages represents a 60 per cent increase compared to UPS's normal daily volume of 15.6 million and amounts to the delivery of 289 packages every second of the day.

The 2011 shipping season will reach its apex Dec. 22, UPS's peak shipping day, when the company projects its delivery volume worldwide will approach 26 million.

To handle all those packages, UPS will be hiring 55,000 seasonal employees across the globe, an increase from last year's 50,000 seasonal hires. UPS Canada will be adding close to 10% to its small package work force. The seasonal workers will act as walkers in high-density areas to handle additional volume without increasing fuel emissions. Globally, seasonal workers will work either as driver helpers or package sorters, loaders and unloaders.

"Early indications point to a solid holiday shopping and shipping season," said Alan Gershenhorn, UPS chief sales and marketing officer.  "To handle the holiday rush and maintain the reliability that's needed when shopping close to Christmas, we're flexing every part of our global integrated small package network."

Shipping Tips for Consumers
Consumers can help ensure their packages reach their destination on time by knowing a few key shipping deadlines. Most UPS ground packages will reach their destinations in one-to-three days. Last-minute shoppers who ship their packages Friday, Dec. 23, can rely on UPS air services to deliver packages by Dec. 24. UPS will fly more than 400 additional flights per day during peak week, the week leading up to Sunday, Dec. 25.  Here is a full downloadable list of holiday shipping deadlines.

UPS projects its peak air day this year will be Friday, Dec. 23, with more than six million deliveries of air packages on that day compared to a normal air volume of three million.  In fact, UPS expects more than 58 million online package tracking requests on Dec. 20, the busiest tracking day of the season.

To deliver a hassle-free holiday, UPS provides customers a variety of options for their holiday shipping:

  • Let The UPS Store Do the Packing: With over 340 The UPS Store locations in Canada, consumers can learn more about holiday packing. Participating locations will also offer The UPS Store Pack & Ship Promise.  With every shipment packed by the certified packing experts at The UPS Store, and shipped with UPS, customers have the option of purchasing Shipment Protection. In doing so, The UPS Store promise is that the package will be so well packaged, that should unforeseen circumstances occur, The UPS Store will offer a full 100% refund on the declared value of the package which can include the merchandise, the retail price paid for shipping and the retail price paid for packing materials and labour.
  • Bypass Lines at Customers can visit for do-it-yourself holiday shipping solutions and purchase and print shipping labels. Packages can be picked up by a UPS driver, placed in one of 415 UPS drop boxes or dropped off at a UPS Customer Centre, The UPS Store or other authorized shipping outlets.
  • Go Green with Carbon Neutral Shipping: For environmentally-conscious gift givers, UPS offers carbon neutral shipping. UPS works with globally recognized environmental projects to purchase offsets for the mitigation of carbon emissions. For as little as five cents, customers who choose to offset their shipping impact can select UPS's carbon neutral option at the end of the online shipping process. UPS is matching the offset purchases up to $1 million.

For holiday shipping information, tips and solutions:

About UPS

UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business.  Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.  The company can be found on the web at and its corporate blog can be found at  To get UPS news direct, visit

About The UPS Store

With more than 340 stores nation-wide, The UPS Store is Canada's largest franchised chain of business services centres, offering such services as digital printing, document finishing, photocopies, mailbox rentals, worldwide shipping and much more. Visit to find a location near you.

SOURCE UPS Canada Ltd.

For further information:


Erick Bauer
APEX Public Relations
(416) 924-4442 / ext. 246


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