Transcom Acquires Leading North American CRM Company

    LUXEMBOURG & ST. CATHARINES, CANADA, August 28 /CNW/ - Transcom WorldWide
S.A. (STO:TWWSDBA) (STO:TWWSDB), the European CRM and debt collections
specialist, today announced that it has acquired 100% of NuComm International
("NuComm"), a leading North American provider of contact centre solutions.

    A maximum cash consideration of Canadian $90 million (EUR 63 million)
will be paid in three instalments. An initial payment of Canadian $50 million
(EUR 35 million) will be paid, with the remainder being subject to a two tier
earn-out ending in December 2008. The earn-out is calculated as the balance
due based on a complete deal valuation multiple of 9 times the forecasted 2008
EBIT, but is capped at Canadian $40 million (EUR 28 million).

    NuComm had revenues of Canadian $122 million (EUR 85 million) for the
twelve months ended 31st July 2007. Real Bergevin, the founder and CEO of
NuComm, has signed a contract to remain with the business under the new

    NuComm, headquartered in St. Catharines, Ontario, is a leading North
American supplier of contact centre services and has been named one of
Canada's 50 Best Managed Companies(TM) for six years running. Established in
1991 as a consulting organisation, the company ventured into the call centre
market in 1995. The ISO registered company now employs over 3,000 people
across 14 centres, with 10 centres based in Canada, 2 in the United States and
2 in the Philippines. In addition to NuComm's existing 480 seats in the
Philippines, the company is currently investing in the opening of a third
site, which will add up to a further 1,500 seats. NuComm has also been active
in debt collection since 2005 following its acquisition of a Canadian
collections company.

    Commenting on the deal, Keith Russell, President and CEO of Transcom,
said: "This is an extremely important move for Transcom. With NuComm, we are
firmly established in North America, the largest CRM and CMS market in the
world, with significant development potential both in North America as well as
the Far East, where NuComm has a significant offshore operation to provide
service for North American customers. The merger with NuComm creates both the
opportunity for accelerated growth for both businesses and it enables us to
consolidate some of our support activities resulting in cost synergies."

    Real Bergevin, CEO of NuComm, remarked: "I am very pleased to announce
this exciting development for our business. In Transcom, we have found the
perfect partner. Our companies share a similar ethos and approach towards
providing customers with the highest quality solutions, as well as hiring,
motivating and retaining the best people. We also have the same vision for the
future - to expand margins by increasing the share of near and offshore
services, and by further developing the debt collection business. I look
forward to realising the significant opportunities that lie ahead for the
combined group, and am proud of NuComm's accomplishment in reaching this stage
in our corporate development."

    Investors and analysts wishing to speak with management regarding this
acquisition may set up a 1-on-1 meeting or conference call by registering
their interest on the following website: An updated schedule of available
times will also be available on this page.

    # # #

    About Transcom

    Transcom WorldWide S.A. is a rapidly expanding Customer Relationship
Management (CRM) solution provider, with 57 sites employing more than 13,000
people delivering services to 28 countries - Austria, Belgium, Chile, Croatia,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy,
Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Serbia,
Slovakia, Spain, Sweden, Switzerland, the Netherlands, Tunisia, the UK and the

    The company provides CRM solutions for companies in a wide range of
industry sectors, including telecommunications and e-commerce, travel &
tourism, retail, financial services and utilities. Transcom offers clients a
broad array of relationship management services, including inbound
communication; telemarketing and outbound; Administrative Tasks; Web
servicing; CRM Consultancy Service; Contract Automation; Credit Management
Service; Legal Services; and Interpretation Services. Client programs are
tailor-made and range from single applications to complex programmes, which
are offered on a country-specific or international basis in up to 33

    Transcom WorldWide S.A. class A and B shares are listed on the Nordic
Exchange Mid Cap list under the symbols 'TWW SDB A' and 'TWW SDB B'.

For further information:

For further information: Transcom WorldWide SA Keith Russell, President
& CEO, +352 27 755 000 or Noah Schwartz Investor & Press Relations, +44
(0)7713 642 717

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