TORONTO, June 2, 2011 /CNW/ - In the event of an interruption of mail
delivery from Canada Post, Toronto Hydro-Electric System Limited
("Toronto Hydro") wants its customers to be aware of easy alternative
options for bill payment and account information access.
If postal service is interrupted, Toronto Hydro customers remain
responsible for paying their bills by the required payment date.
Toronto Hydro has a range of payment options available.
eBills: Customers on ebilling will continue to receive their ebills and
can pay them electronically.
Drop Boxes: Deposit cheque payments in drop boxes accessible at Toronto
Hydro's offices located at 5800 Yonge Street and 14 Carlton Street.
Please include your name, address, telephone number, and Toronto Hydro
account number information with your cheque, to ensure payment is
directed to the correct account.
Through your financial institution: Pay via telephone banking or online
using internet banking with your financial institution. If you have
your account number you may also make a payment with the teller or set
up your accounts on the ATM and pay at the machine.
Through any Royal Bank of Canada ("RBC") branch: You may walk into any
RBC branch with an envelope marked to the Attention of Toronto Hydro,
containing your cheque made payable to Toronto Hydro, with your name,
Toronto Hydro account number, address, and telephone number included.
RBC will forward your cheque to Toronto Hydro's processing centre on
It's easy to determine your approximate bill due date. Please check the
due date on your last Toronto Hydro bill to determine your current bill
due date. If you're billed every other month (bi-monthly), your bill is
due approximately 60-days after the previous bill was due. If you're
billed every month, your bill is due approximately 30-days after the
previous bill was due.
Customers can call Toronto Hydro's Customer Care line at 416.542.8000 to
obtain account balances. Have your Account or Meter number ready.
Listen for instructions from the automated phone agent and press 3 and
then 4 to obtain account balances. This information is available on the
phone system two weeks prior to the bill due date.
There are other self-service options available on our website at torontohydro.com:
Time-of-Use (TOU) data presentment:
Toronto Hydro customers who are billed on TOU rates may access their
electricity usage data electronically if they have previously
registered on our website. Customers interested can sign up at torontohydro.com/tou; however, please note account activation codes are delivered via mail
or in the event of a strike can be obtained through Toronto Hydro's
About Toronto Hydro
Toronto Hydro Corporation is a holding company, which wholly-owns two
Toronto Hydro-Electric System Limited - which distributes electricity
and engages in Conservation and Demand Management ("CDM") activities;
Toronto Hydro Energy Services Inc. - which provides street lighting
The principal business of the Corporation and its subsidiaries is the
distribution of electricity by Toronto Hydro-Electric System Limited.
Toronto Hydro-Electric System owns and operates an electricity
distribution system, which delivers electricity to approximately
703,000 customers located in the City of Toronto. It is the largest
municipal electricity distribution company in Canada and distributes
approximately 19% of the electricity consumed in Ontario.
SOURCE Toronto Hydro Corporation
For further information: