MISSISSAUGA, ON, April 29 /CNW/ - "Mission accomplished," were two words
on the mind of TICO's Dorian Werda, Manager of Administration and Claims upon
the safe arrival Sunday of sixty-one passengers onboard Skyservice flight
No.5G93 from Varadero, Holguin and Punta Cana.
Ms. Werda along with two other representatives from the Travel Industry
Council of Ontario personally flew down and supervised the repatriation of
sixty-one remaining passengers affected by the collapse of Conquest Vacations.
Approximately 3600 people were in various destinations at the time of the
Conquest failure. TICO had been working with travel agencies and flight
manifest information to determine the location of affected Ontario-booked
consumers. Travellers in destination at their respective hotels were then
contacted by phone, letter and email with return flight information.
The sixty-one vacationers were most appreciative of TICO's assistance in
smoothing out their return to Canada. Kitchener, Ontario resident Steven Hall
said passengers broke out in a spontaneous round of applause once the plane
touched down in Toronto, followed by a chorus of 'thank yous'. "TICO did a
great job in ensuring everyone was safe and comfortable during our return. Our
apprehension at leaving our destination dissipated once we knew TICO was
coming to assist," said Mr. Hall.
Cambridge, Ontario resident Tina Lewis who was travelling with three
other couples was also appreciative of TICO's efforts. "Once we knew that TICO
representatives were flying down and assisting our return home we felt very
relieved," said Ms. Lewis.
Ms. Werda confirms that all affected passengers who had booked through an
Ontario-registered travel agency have now safely returned home.
Sunday's flight was the last of fourteen different charters arranged by
TICO to ensure the safe return of affected passengers. Consumers having
out-of-pocket expenses in destination for accommodation, meals or
transportation due to the Conquest failure will be reimbursed through the
Ontario Travel Industry Compensation Fund. Consumers who held future travel
bookings with Conquest Vacations may also claim on the Compensation Fund.
Claim forms can be accessed at www.tico.ca or by calling 1-888-451-TICO.
About the Travel Industry Council of Ontario (TICO)
The Ontario Travel Industry Compensation Fund is wholly-financed by the
industry to protect consumers who do not receive the travel services for which
they paid, due to the insolvency or bankruptcy of an Ontario-registered travel
agent or travel wholesaler or due to the cessation of an end supplier airline
or cruise line. The Fund only covers consumers who have booked through an
Ontario-registered travel agent. The Fund is administered by the Travel
Industry Council of Ontario, a not-for-profit corporation. TICO may be
contacted at (905) 624-6241 or 1-888-451-TICO. Or visit TICO's web site at
www.tico.ca or e-mail email@example.com
For further information:
For further information: Media Please Contact: Mr. Michael Pepper,
President and C.E.O., Travel Industry Council of Ontario, Tel: (905) 624-6241,
Toll Free: 1-888-451-8426