Think Services' HDI Launches SERVICE MANAGEMENT CONFERENCE AND EXPO, Newest Media Platform for Technical Service and Support Industry

    Event Takes Place October 15-7 in Miami

    COLORADO SPRINGS, Colo., Oct. 2 /CNW/ -- Think Services' HDI
(, the world's largest membership association for IT service
and support professionals and the premier certification body for the industry,
announced that more than 30 leading companies will exhibit at the inaugural
HDI Service Management Conference & Expo (, to
be held at the InterContinental, Miami, Fla., October 15-17, 2008.
    The HDI Service Management Conference is the newest launch pad for
products, services, and innovative technologies within the service management
industry. This highly-focused event provides intense, hands-on workshops
facilitated by industry experts -- all of which provide in-depth information,
templates, and tools to help attendees focus on the critical role of support
in service management.
    The conference will cover challenging issues such as restoration and
control processes, continual service improvement, knowledge management,
service catalogs, service level agreements, and methods to measure service
performance.  In addition, HDI will provide advanced sessions on budgeting,
leadership, and workforce management.
    HDI will also offer pre-conference certification courses for its most
popular topics including HDI Support Center Director, HDI Support Center
Manager, ITIL(R) v3 Foundations, and Knowledge Management Foundations: KCSSM
Principles. Notable keynotes speakers include Victoria Labalme, author Neal
Petersen, and motivational guru Kirk Weisler.
    Companies exhibiting at HDI Service Management 2008 include: Ajilon
Consulting, Anton Systems, Auxis, Axios Systems, B Wyze Solutions, Bomgar, CA,
Cherwell Software, Cisco WebEx, Citrix Online, Cordaware Informationslogistik,
Digital Fuel, EMC Infra, FrontRange Solutions, Hornbill Systems Inc., iET
Solutions, Kinetic Data, Inc., Linium, Marval North America, Stroma Inc.,
Monitor 24-7, NetworkD Group, Numara Software, Oblicore, PMG, PureShare, Inc.,, TechTeam Global, Inc., Touchpaper, and Westbury.
    To attend the event or for more information, go to, or call 1-800-248-5667. For media and analyst
registration, contact Allison Wroe at 719.785.5355 or
    About HDI:
    HDI ( is the world's largest IT service and support
membership association and the industry's premier training and certification
body. Guided by an international panel of industry experts and practitioners,
HDI is the leading resource for help desk/support center emerging trends and
best practices. HDI provides members with a vast repository of resources,
networking opportunities and the largest industry event -- the HDI Annual
Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers
training in multiple languages and countries.
    About Think Services:
    Think Services connects specialized communities worldwide using
innovative media, educational events, consulting, training and certification.
Providing comprehensive opportunities for people to learn from, network with,
and inspire each other, Think Services builds strong brands and works within
communities to foster a unique affinity with its products and services. The
division's flagship products include the Game Developers Conference, the Webby
Award-winning, Game Developer magazine, the International
Customer Management Institute, HDI, and Dr. Dobb's Journal.  Think Services is
a subsidiary of United Business Media, a global provider of news distribution
and specialist information services with a market capitalization of more than
$2.5 billion.  To learn more, visit .
    About United Business Media Limited
    United Business Media Limited is a leading global business media company.
We inform markets and bring the world's buyers and sellers together at events,
online, in print, and with the information they need to do business
successfully. We focus on serving professional commercial communities, from
doctors to game developers, from journalists to jewelry traders, from farmers
to pharmacists around the world. Our 6,500 staff in more than 30 countries are
organized into specialist teams that serve these communities, helping them to
do business and their markets to work effectively and efficiently.  For more
information, go to .

    Allison Wroe
    (719) 785-5355


For further information:

For further information: Allison Wroe of HDI, +1-719-785-5355, Web Site:               

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