The Ombudsman for Banking Services and Investments (OBSI) appoints Douglas Melville as new Ombudsman and CEO

    TORONTO, Aug. 31 /CNW/ - Dr. Peggy-Anne Brown, Chair of the Board of
Directors of OBSI, is pleased to announce the appointment of Douglas Melville
as Ombudsman and CEO effective August 25, 2009.
    "I am pleased that, following an extensive national search, the Board has
appointed Douglas Melville as OBSI's third Ombudsman and CEO. Mr. Melville
brings to the Ombudsman role a rich and varied background in financial
services, dispute resolution, public policy, media, government, and community
relations. His experience in both the banking and investment sides of OBSI's
mandate provides him with an appreciation of the full range of issues which
OBSI encounters when resolving individual retail and small business customer
complaints in an impartial manner."
    Mr. Melville joined OBSI in early 2006 as Senior Deputy Ombudsman for
Banking Services. Prior to this he held increasingly senior positions in the
financial industry and was engaged in public and government sector projects in
Canada and overseas as a policy analyst and consultant. He holds a B.A. from
Carleton University, a law degree and an MBA from the University of Western
Ontario, and a Master of Laws from Osgoode Hall Law School at York University.
He has served on the boards of numerous financial industry bodies and
not-for-profit organizations in the fields of anti-poverty policy and
financial literacy, international development, and the performing arts.
    A biographical sketch can be viewed at Ombudsman for Banking Services and
Investments - Ombudsman and Staff
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    About OBSI

    The Ombudsman for Banking Services and Investments (OBSI) is a national,
independent dispute resolution service for consumers and small businesses with
a complaint they can't resolve with their banking services or investment firm.
    OBSI looks at complaints about most banking and investment products and
services, such as errors, mishandled accounts, misleading information or
inappropriate advice that cause loss, damage or harm. Its services are free to
consumers and small businesses.
    OBSI may recommend compensation up to a maximum of $350,000 for loss
arising from an individual or small business complaint. OBSI has more than 600
participating firms from across Canada spanning the banking services and
investment sectors.
    Visit to know more about OBSI.

For further information:

For further information: Diane Bélanger, Manager, Public Affairs,
1-888-451-4519, ext 2225,

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Ombudsman for Banking Services and Investments (OBSI)

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