Terasen offers billing services for blind and visually impaired customers

    SURREY, BC, Sept. 3 /CNW/ - Terasen today announced another communication
option for its blind and visually-impaired customers that will offer greater
independence in reading monthly statements. Large print billing statements are
available for customers who require and request this service.
    "Taking care of the needs of our customers is a vital part of our
business," said Doug Stout, Vice President, Marketing and Business
Development, Terasen Gas. "We are constantly striving to find ways to improve
our services, and with this new option, we can enhance the independence for
those customers with visual disabilities."
    The large print billing option complements the existing Braille service
that is available for blind customers. Terasen also follows W3C accessibility
guidelines allowing for easier access to web content for customers with
disabilities. In addition, customers have the option to resize their online
statements or to call if they wish to discuss their billing with a Terasen
    Customers with visual disabilities can request the large print service by
calling the Terasen Customer Service Centre toll free number 1-888-224-2710.

    Terasen Gas is mainly composed of the operations of Terasen Gas Inc. and
Terasen Gas (Vancouver Island) Inc., both indirect wholly owned subsidiaries
of Fortis Inc. Fortis Inc., the largest investor-owned distribution utility in
Canada, serves more than two million gas and electric customers and has total
assets approaching $12 billion. Its regulated holdings include Terasen Gas and
electric utilities in five Canadian provinces and three Caribbean countries.
Fortis Inc. owns non-regulated hydroelectric generation assets across Canada
and in Belize and upper New York State. It also owns hotels and commercial
real estate in Canada. Fortis Inc. shares are listed on the Toronto Stock
Exchange and trade under the symbol FTS. Additional information can be
accessed at www.fortisinc.com or www.sedar.com

For further information:

For further information: Media contact: Michael Chisholm, Corporate
Communications Manager, Phone: (604) 592-7801, E-mail:

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