Tenzing: An Elevated Brand of Managed IT Services is Launched

    TORONTO, Jan. 21 /CNW/ - The official launch of Tenzing marks the
emergence of a sophisticated and focused managed IT services company honed
from over 10 years experience in the industry. Tenzing, a reference to the
famous mountain guide who was the first to summit Mt. Everest with Sir Edmund
Hillary, provides expert guidance and IT services to companies challenged with
the delivery of enterprise-class business services over the Internet.
    "What sets Tenzing apart," notes Brian Shepard, Founder and CEO, of
Tenzing, "is our comprehensive approach to IT Service Management. We work
collaboratively with our customers, step-by-step, to address the entire IT
lifecycle. With more and more mission-critical business applications running
over the Internet, we see that even intensive technical support is not nearly
enough for most customers. They want more than the menu of infrastructure
services and reactive incident management being offered by today's managed
hosting providers. They want a comprehensive and collaborative service that
melds proactive IT service management principles with world-class IT
infrastructure services to mitigate risk and maximize the value of their IT
    Guided by best practices, Tenzing's ITIL certified Technical Account
Managers (TAMs) are key to this comprehensive, "Summit with Tenzing" approach.
TAMs act as trusted advisors, providing guidance and support from the Project
Assessment Stage through to the Continual Improvement Stage of the IT
lifecycle. They are that vital point of continuity which allows Tenzing to
optimize its service according to the customer's evolving capabilities,
resources and business requirements.
    "Tenzing has developed a deep eco-system of partners and made very
significant investments in facilities, tools, and processes so we can deliver
a new level of service and proactively address every contingency a business
might encounter," says Kelly Beardmore, CTO of Tenzing. "These investments
equip us to be very flexible and develop technical solutions that transform
our IT services into a strategic advantage for our customers. Customers
running complex e-commerce applications, Web 2.0 applications or delivering
business-critical SaaS applications will see significantly improved value."
    Part of Tenzing's investments include a new, state-of-the-art datacenter
in Toronto (in addition to a facility in Vancouver, B.C.), the development of
an advanced hosting platform built around enterprise-grade SAN (Storage Area
Network) technology, as well as a self-healing "vServer" offering that
seamlessly supports VMware, HyperV and Xen.
    Tenzing is also one of the only IT service management companies in North
America to be certified against strict ISO 27001 (Information Security)

    About Tenzing

    Tenzing was founded in 1998 as Canada Web Hosting. The company launched
Tenzing to better communicate its award-winning approach to hosting
business-critical Internet applications. Canada Web Hosting will continue to
provide dedicated hosting services. Tenzing has customer service centers in
Kelowna, BC and Toronto, Ontario and datacenters in Canada's primary NAPs: 151
Front Street, Toronto and the Harbour Centre, Vancouver.

For further information:

For further information: Barry Cohen, Tenzing, barry.cohen@tenzing.com,
(877) 767-5577

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