CritiCall Ontario selects TELUS' e.Referral and wait time solution in
$2.3 million deal
VANCOUVER, June 23 /CNW/ - TELUS today announced it has been selected by
CritiCall Ontario, the province's 24-hour-a-day emergency referral service for
hospital-based physicians, to provide the foundation for CritiCall's
integrated patient e-referral services. The five-year contract is valued at
$2.3 million and is the first implementation of TELUS iScheduler in Canada.
The technology solution provides CritiCall agents with a simplified
patient referral process that ensures the right information follows the
patient wherever they have to travel to receive medical attention. The
solution also provides CritiCall with advanced reporting capabilities to help
organization decision-makers better understand their operational needs and
performance to help with business planning.
"TELUS is helping create a new standard in Canada for delivering and
receiving patient care, making it simpler for physicians and nurses to
schedule according to the patient's needs. It will further improve the patient
experience by shortening wait times and helping clinicians focus on their
patients by reducing their administrative tasks," said Barry Rivelis, TELUS
vice-president of Healthcare. "We are excited to see all the Ontario hospitals
making use of CritiCall's services benefit from the TELUS solution and its
Kris Bailey, executive director, CritiCall Ontario said, "We looked at
several service provider options and TELUS met our solution goals including
product availability, functionality, reliability and customer service. The
nature of our work is about facilitating connections between physicians and
finding solutions as quickly as possible for critically ill patients. We need
technology and business management solutions we can count on to help us to do
that. TELUS is able to deliver."
The TELUS solution provided to CritiCall combines TELUS'
CallCentreAnywhere application with the TELUS iScheduler referral and waitlist
TELUS iScheduler helps schedule the patient journey by simplifying
coordination of resources, facilities, tests and medical equipment across
different medical facilities within the community, province, country or world.
The web-based platform uses audio and video features to enable health
providers to schedule appointments, book equipment and rooms, and share and
view electronic health information such as health records, lab results and
medical images. This helps health organizations reduce patient wait times by
making optimal use of their staff, equipment and facilities.
CallCentreAnywhere is a fully scalable contact centre solution that will
enable CritiCall to route calls to contact centre agents internationally,
record calls, and deliver improved service by providing agents with a single
Web-based browser interface.
TELUS iScheduler is powered by Eceptionist, the only commercial vendor
listed on Canada Health Infoway's Vendor of Record list for the telehealth
scheduling module, one of five modules within the TELUS iScheduler platform.
The iScheduler suite also includes: Telehealth Scheduling, Enterprise
Scheduling, Referral Management, Waitlist Management and Organ Case Manager.
TELUS and Eceptionist have an exclusive partnership to bring this solution to
Canadian health organizations.
Since 1996, CritiCall Ontario is a 24-hour, seven day a week emergency
referral service for hospital physicians across the province. Funded by the
Ontario Ministry of Health and Long-Term Care, CritiCall connects physicians
to the resources they need to ensure access to the most appropriate care for
their critically ill patient. In 2007/08 CritiCall managed more than 14,000
calls from more than 7,000 physicians. CritiCall's call volume has increased
by 50% since 2003/04.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $9.2 billion of annual revenue and 11.2 million
customer connections including 5.6 million wireless subscribers, 4.4 million
wireline network access lines and 1.2 million Internet subscribers. TELUS
provides a wide range of communications products and services including data,
Internet protocol (IP), voice, entertainment and video. In support of our
philosophy to give where we live, TELUS, our team members and alumni have
contributed $113 million to charitable and not-for-profit organizations and
volunteered more than 2.1 million hours of service to local communities since
2000. Eight TELUS Community Boards across Canada lead our local philanthropic
initiatives. For more information about TELUS, please visit telus.com.
This news release contains forward-looking statements. Forward-looking
statements are not based on historical facts, but rather on current
expectations, Company assumptions and projections about future events, and are
therefore subject to risks and uncertainties which could cause actual results
to differ materially from the future results expressed or implied by the
forward-looking statements. Such statements are qualified in their entirety by
the inherent risks and uncertainties surrounding future expectations. Company
assumptions and risk factors are listed from time to time in TELUS' reports,
public disclosure documents including Management's discussion and analysis,
Annual Information Form, and in other filings with securities regulatory
authorities in Canada and the United States.
For further information:
For further information: Julie Smithers, TELUS Media Relations, (416)