Stay at home mom wins ENCORE grand prize

    Plans to invest well so that husband can retire early

    TORONTO, July 21 /CNW/ - Denyse Shank of Bobcaygeon is thrilled to be
Ontario's latest millionaire after she claimed her prize of $1 million from
the July 16, 2008 ENCORE draw.
    Shank has been playing lottery games for fifteen years and after checking
her ticket online; she was shocked to see that she had matched all seven
ENCORE numbers. "I couldn't stop screaming! My husband didn't believe me so we
ended up checking the number at least four times!"
    "I just want to go shopping!" an excited Shank told OLG Prize Centre
staff. Although some shopping will take place, Shank has bigger plans for her
life changing prize. "This is such a gift, we're going to really cherish it,"
she said as she was handed her cheque for $1 million.
    Shank, 39, has four children and is a stay at home mom with big plans for
the future. Not only is she going to put some of the winnings aside for her
children's education and home renovations but she also plans to invest wisely
so that her husband can retire early.
    The winning ticket was purchased at King's Mini Mart, on King Street, in

                         Protecting Lottery Customers

    OLG has taken significant action toward protecting lottery customers from
theft and fraud. To date, the following safeguards have been put in place:

    -  The Alcohol and Gaming Commission of Ontario (AGCO) is now Ontario's
       lottery regulator. Insider and suspicious wins will be investigated by
       OPP officers assigned to the AGCO. All calls regarding potential fraud
       or theft are routed directly to Investigations.

    -  Improved training and procedures for OLG investigations of prize
       claims made by the general public are now in place.

    -  It is now mandatory for customers to sign their lottery tickets. If
       tickets are not signed when validated by a retailer, the retailer will
       ask the customer to sign them. Retailers cannot validate tickets that
       are not signed. The front of lottery tickets includes a signature box
       and a message further reminding customers to sign their tickets. New
       signature lines are now beginning to appear on INSTANT tickets.

    -  A news release is issued for every lottery winner over $10,000 and the
       information is posted on OLG's website,, for approximately 30
       days. For Insider wins, described as people who have a perceived
       influence over the lottery scheme, and people who sell, redeem and
       distribute lottery products, or family members (spouse, children,
       parents, siblings as well as any other relative not described here who
       resides in the same household) of Insiders, a news release is also
       distributed and posted on the OLG website for approximately 30 days
       and payment of the prize is withheld for that 30 day period to give
       anyone with concerns about the win, an opportunity to come forward.

    -  Ticket Checkers are available at all lottery terminal retailers for
       customers to check their own lottery tickets (all on-line games such
       as LOTTO 6/49 and SUPER 7). At present, customers cannot use the
       Ticket Checkers to check INSTANT lottery tickets (scratch and win
       games). We expect to introduce this feature later this year.

    -  The lottery terminal 'freezes' when a winning ticket worth $5,000 or
       more is validated. The freeze sends a signal to OLG data centre,
       prompting an OLG representative to immediately call the customer at
       the retail outlet to confirm the win with the retailer and the
       customer by telephone.

    -  Enhancements to the lottery terminal Customer Display Screens include:

       -  Whenever a ticket is checked by a retailer at a lottery terminal,
          customers will see a video message on the Customer Display Screen
          and hear a winning or non-winning jingle with a voice-over message.
          These alerts will tell you whether you have a winning ticket or

       -  Jingles and videos play for a longer time when a winning ticket is
          validated, and winning/non-winning messages appear in a larger
          print font.

       -  A new video, jingle and voice-over message plays for winning
          tickets worth $5,000 or more along with a display indicating "BIG

    -  All on-line lottery tickets are branded along the front, left-hand
       side as winning or non-winning when validated through the terminal.

    -  OLG has conducted public education campaigns to remind people to sign
       and check their tickets and to call our hotline if they have any

    -  Our Customer Excellence Centre provides service 7 days a week, from

    OLG is a provincial agency responsible for province-wide lottery games and
gaming facilities. Since 1975, OLG lotteries, casinos, slots, and resort
casinos have generated more than $23 billion for the benefit of the Province
of Ontario. Gaming proceeds support Ontario's hospitals, amateur sport,
recreational and cultural activities, communities, provincial priority
programs such as health care and education, and local and provincial charities
and non-profit organizations through the Ontario Trillium Foundation.

                       Know your limit, play within it!

                           Disponible en français

    /NOTE TO PHOTO EDITORS: A photo accompanying this release is available on
    the CNW Photo Network and archived at
    Additional archived images are also available on the CNW Photo Archive
    website at Images are free to accredited
    members of the media/

For further information:

For further information: For photo and more information contact: Prize
Centre Media Line (416) 391-8080, 20 Dundas St. West, Toronto, ON, M5G 2C2

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