St. Michael's Hospital sets standard for new level of transparency and accountability in health care

    TORONTO, Nov. 28 /CNW/ - St. Michael's Hospital became one of the first
hospitals and only the second teaching hospital in the province Tuesday to
publicly report key performance indicators in a move that will bring greater
transparency and accountability to health care.
    A new page on the Hospital website  
(, launched today, provides
information on several indicators, including patient satisfaction, wait times,
and infection control rates. Performance indicators, used to test and track
services and quality of care, allow hospitals to monitor their performance
with the aim of fostering improvements in care.
    "St. Michael's Hospital is committed to building a public health-care
system that understands the value and importance of accountability," Hospital
president and CEO Jeff Lozon said. "During a time of increased demand for
services, limited budgets and a more engaged public, Canadians across the
country are looking to hospitals to take the lead in building a transparent
health-care system. By publicly reporting performance indicators, patients
will be better equipped to not only understand how we measure up, but what
quality care they can expect from their tax dollars."
    From patient satisfaction to wait times for diagnostic tests, surgeries,
procedures, and infection control rates for Methicillin-resistant
Staphylococcus aureus (MRSA), Vancomycin-resistant Enterococcus (VRE) and
Clostridium difficile (C. Difficile), the Hospital also provides information
on physician and staff commitment, and financial information. Later this week,
the Hospital will also report findings of a new indicator of patient safety
known as the Hospital Standardized Mortality Ratio (HSMR) - a new tool that
compares the Hospital's mortality rate with the overall Canadian average.
    "St. Michael's Hospital has long supported the belief that sharing    
this type of information is vital to strengthen our health-care system," chief
nursing officer and executive vice-president of programs Ella Ferris said.
"Performance indicators, like these, are one of many tools hospitals can use
to measure how well we do our job and learn how well we serve our patients.
Identifying our strengths and areas for improvement not only helps guide
decision making, but ultimately helps to improve the health and health
outcomes of all Canadians."

    St. Michael's Hospital is a large and vibrant Catholic teaching and   
research hospital in the heart of Toronto. Fully affiliated with the    
University of Toronto, St. Michael's Hospital leads with innovation, and
serves with compassion. Renowned for providing exceptional patient care, St.
Michael's Hospital is a regional trauma centre and downtown Toronto's
designated trauma centre for adults.

For further information:

For further information: Julie Saccone, Media Relations, St. Michael's
Hospital, (416) 864-5047,; or Tia Waddling, Media
Relations, St. Michael's Hospital, (416) 864-5960

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