Service interruptions at driver licensing centres

No service available while data centre moved

VANCOUVER, Jan. 4 /CNW/ - ICBC's driver licensing centres and systems will close earlier than normal on Friday, January 7, and be unavailable all day Saturday, January 8, to upgrade information systems in a new data centre.

The disruption means the following driver licensing centres (DLCs), normally open on Friday evenings, will close their doors at 4:30pm on January 7:

  • Burnaby - 3880 Lougheed Highway, Burnaby
  • Metrotown (Burnaby) - Metrotown Mall, 4820 Kingsway, Burnaby
  • Richmond - Ironwood Plaza, 11662 Steveston Highway, Richmond
  • Cloverdale (Surrey) - Clover Square Mall, 17700 56th Avenue, Surrey
  • Guildford (Surrey) - Boardwalk Mall, 15285 101st Avenue, Surrey
  • Surrey - 13426 78th Avenue, Surrey
  • Victoria - 1150 McKenzie Avenue (at Borden), Victoria

The four DLCs normally open Saturdays - Metrotown, Richmond, Cloverdale, and Guildford - will be closed on Saturday, January 8.

Appointed agents across the province that deliver services on ICBC's behalf will also be impacted by the information systems outage. These offices will be open and provide services other than driver licensing and payment of driving related fines.

Drivers who want to release their vehicle from a 30-day or 60-day impoundment on January 8 should make arrangements for release applications earlier in the week. Customers whose vehicles have been impounded for shorter periods (2 days or 7 days) can make arrangements with the impound lot directly.

We apologize for any inconvenience.

At ICBC, we're committed to our 3.2 million customers and their safety on the road. We license and insure drivers and vehicles across the province through our service centres, plus a network of more than 900 independent brokers and government agent offices. Claims customers are served through local offices and our award-winning Dial-a-Claim call centre. We add value to B.C. communities - our road safety investments help create safer roads, lead to fewer crashes, and help keep our rates stable. To find out more, visit icbc.com.

Follow us on Twitter at twitter.com/icbc.

SOURCE ICBC

For further information:

Media contacts:  
Adam Grossman
604-982-1332

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