Wireless customers can read their voice mail as email, from TELUS
VANCOUVER, March 6 /CNW/ - TELUS today announced TELUS Visual Voice Mail,
a service that enables TELUS wireless customers to read their voice mail as
text messages or email for increased productivity.
TELUS' Visual Voice Mail is an enhanced voice-to-screen service that
offers clients both the popular voice mail-to-text service and, for the first
time across Canada, a highly convenient voice mail-to-email function, which
lets customers get their phone messages anywhere in the world that they can
access email using smartphones such as BlackBerrys and PDAs, or computers.
"The launch of TELUS Visual Voice Mail is another step in extending our
leadership in unified communications, bringing multiple modes of communication
together for streamlined connectivity. TELUS is proud to be the first national
company in Canada to extend this useful service beyond the popular voice
mail-to-text message service, to enable customers to get their voice mail as
an email," said Jim Senko, vice-president, TELUS Business Solutions. "Wherever
in the world they can get email, they can now read their voice mail. It's even
easier to stay connected on-the-go."
TELUS wireless customers can, for the first time, 'see what was said.'
TELUS Visual Voice Mail will help mobile workers be more productive and
efficient by letting them retrieve voice mail in settings in which they
normally couldn't, such as meetings, seminars and loud environments. The
message includes the caller's hyperlinked phone number, so users have the
option of responding easily and at the touch of a button either by voice or by
text. They can also get an audio recording of the message as an attachment.
TELUS Visual Voice Mail has a pay-per-use option for business users who
want occasional access to voice mail in text format, while frequent users can
choose an unlimited monthly subscription. TELUS customers can subscribe to the
service by visiting their sales contact or a local dealer, calling customer
care or adding the feature on mytelusmobility.com. TELUS Visual Voice Mail is
available in English and French to wireless customers across the country.
TELUS Visual Voice Mail is powered by SpinVox, a global leader in
Voice-to-Screen messaging, using the company's innovative Voice Message
Conversion System (VMCS) that combines secure, state-of-the-art speech
technologies with human intelligence and learning to quickly and accurately
convert voice messages.
"This launch marks another significant milestone in the growth and value
of voice messaging," said Christina Domecq, CEO of SpinVox. "In the fiercely
competitive wireless environment, SpinVox enables TELUS to offer a high value
service - allowing both their business and domestic customers to increase
their productivity by communicating more efficiently, saving time and avoiding
some of the frustrations associated with traditional voice mail."
SpinVox(R) brought together the two most popular methods of communication
- voice and text - and created a new category of messaging called
Voice-to-Screen(TM). Its award-winning service is now making everyday
communication simpler and more powerful, creating new recurring revenues for
wireless, landline, cable and VOIP carriers as well as service providers and
web partners. SpinVox has already launched its service with Alltel, Cincinnati
Bell, Telstra, Vodafone Spain, Vodacom South Africa and has announced a deal
with Skype. As a managed service provider any network or service can rapidly
and cost-effectively implement SpinVox.
At the heart of SpinVox is its Voice Message Conversion System(TM)
(VMCS), which works by combining state-of-the-art speech technologies with a
live-learning language process. VMCS is being rolled-out across four
continents in four languages - English, French, Spanish and German.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $9.1 billion of annual revenue and 11.1 million
customer connections including 5.6 million wireless subscribers, 4.4 million
wireline network access lines and 1.2 million Internet subscribers. TELUS
provides a wide range of communications products and services including data,
Internet protocol (IP), voice, entertainment and video. Committed to being
Canada's premier corporate citizen, we give where we live. Since 2000, TELUS
and our team members have contributed more than $113 million to charitable and
not-for-profit organizations and volunteered more than 2.1 million hours of
service to local communities. Eight TELUS Community Boards across Canada lead
our local philanthropic initiatives. For more information about TELUS, please
For further information:
For further information: Julie Smithers, TELUS Media Relations, (416)