Scotiabank's Canadian mobile banking service recognized in the
Distribution/Channel Management component of 2011 Celent Model Bank
TORONTO, June 16, 2011 /CNW/ - Scotiabank's Canadian mobile banking
service has won the 2011 Celent Model Bank Award, for innovative and
effective technology usage in banking. Celent is a research and
consulting firm focused on the application of information technology in
the global financial services industry.
"We are very pleased to receive this award," said Diane Giard,
Scotiabank's Senior Vice-President of Canadian Banking's Customer
Experience and Distribution Strategy. "Scotiabank recognized early on
that customers want multiple banking options to fit their schedule,
their lifestyle and their pace. As technology has evolved, we now have
more ways to meet the needs of our customers and deliver a
best-in-class experience. This award is extremely gratifying, and
reinforces what we're hearing from satisfied customers who are using
the service to meet their daily banking needs."
Scotiabank is among 18 other banks from around the world that were
selected as having technology initiatives that demonstrate those six
components considered to make up a 'Model Bank'. Scotiabank was
honoured in the Distribution/Channel Management category. The remaining
five components of a Model Bank include: Infrastructure and
Architecture, Product Development, Marketing/Sales/Customer Service,
Transaction Processing and, Security and Risk Management.
"Scotiabank was selected as a Model Bank, in part, because its mobile
banking initiative demonstrates innovation, technical difficulty and
sustainable business gains," said Bob Meara, Senior Analyst with
Celent's Banking Group. "By capitalizing on mobile opportunities to
empower customers via e-channels, Scotiabank has become a model for
technological innovation in channel management."
Scotiabank will be accepting the award today in Atlanta at the Celent
2011 Banking Innovation & Insight Day.
The Scotiabank Mobile Banking platform provides an end-to-end, real-time
mobile banking service with a number of payment and alert capabilities,
including bill payment, transfers, person-to-person payments
domestically and internationally, and a range of retail, small business
and investment account details. Platform support for the Scotiabank
Mobile Banking application is fairly broad, featuring compatibility
across more than 600 different devices and OS combinations, including a
text banking service which is unique among the Canadian banks. To learn
more, visit www.scotiabank.com/textvideo.
Scotiabank is one of North America's premier financial institutions and
Canada's most international bank. With more than 70,000 employees,
Scotiabank Group and its affiliates serve some 18.6 million customers
in more than 50 countries around the world. Scotiabank offers a broad
range of products and services including personal, commercial,
corporate and investment banking. With assets above $571 billion (as at
April 30, 2011), Scotiabank trades on the Toronto (BNS) and New York
Exchanges (BNS). For more information please visit www.scotiabank.com.
For further information:
Karen Heath, Scotiabank Media Communications, 416-866-7238, or firstname.lastname@example.org