ST. JOHN'S, Jan. 20 /CNW/ - The Canadian Restaurant and Foodservices
Association (CRFA) commends City Council in St. John's, Newfoundland for
taking a co-operative, consultative approach on solving traffic problems and
rescinding its ban on drive throughs.
City Council lifted the two-week-old moratorium on drive-through outlets
"Restaurant owners that operate drive throughs are very sensitive to the
needs of the community when it comes to traffic congestion, and want to work
with municipalities to help solve any issues," says Luc Erjavec, CRFA Vice
President for Atlantic Canada. "We are delighted that St. John's will work
with us to solve the problems instead of banning drive throughs."
Business owners are typically required to do rigorous site planning and
traffic pattern studies before requesting permission to build a drive through.
Older sites, however, often need updating to handle traffic congestion and
"Occasionally an outlet is the victim of its own success," Erjavec says.
"As more customers come to the outlet, some site adjustments may be needed to
meet the increased demand."
Tim Hortons Senior Vice President/Atlantic Region John Montgomery says
his company is always willing to work cooperatively with any community that is
facing a traffic issue.
"We don't want customers waiting in the drive-through line a minute
longer than necessary or lineups spilling out on to the street impeding
traffic," Montgomery says. "There are many options available to speed up
customer service and reduce traffic congestion, such as restructuring parking
lots or re-routing drive-through lanes."
Montgomery says drive throughs provide an important service to the
community, particularly for those who may face challenges going into the
restaurant such as people who are mobility impaired, parents with young
children, the elderly or people who are in unfamiliar areas late at night or
in bad weather.
For further information:
For further information: Luc Erjavec, CRFA Vice President, Atlantic
Canada, (902) 209-0804 or firstname.lastname@example.org; Jeni Armstrong, CRFA
Communications Specialist, (416) 649-4254 or email@example.com