RBC Dexia Awarded Top Rated Status in Global Custody Survey

LONDON, Jan. 7 /CNW/ - RBC Dexia Investor Services has been awarded Top Rated status in the
four key categories in Global Custodian's annual Global Custody Survey. This is the fifth year in a row
RBC Dexia has achieved Top Rated status. The survey is based on feedback and perceptions from
those who utilize the services of global custodians.

RBC Dexia received 'Top Ratings' for the survey's Europe and Fund Manager categories as well as in
the clients less than $1 billion and between $1-10 billion categories. RBC Dexia also received an
unprecedented 11 Best in Class awards for each of the four categories where Top Rated was
achieved. The maximum you can receive in each category is 11.

"Exceptional client service is what we strive for and the results of Global Custodian's annual survey
serve as the benchmark we try to exceed every year," said José Placido, CEO of RBC Dexia Investor
Services. "Our exceptional scores reflect the effort and commitment RBC Dexia employees put in
every day around the world."

Respondents were also provided the opportunity to add commentary where applicable. One fund
manager praises RBC Dexia for its willingness to "listen and understand our clients' needs, working
together with fund managers to achieve effective and efficient processes." Another client lauds RBC
Dexia's "responsiveness and the proactivity to our daily and ad hoc requirements," while another is
impressed by a "strong client service team" that is "proactive in resolving problems/queries on client

To secure a Top Rating in any of the categories, a provider must secure an average weighted score
superior to the average weighted score achieved by all providers in the survey. Best in Class awards
go to any provider that achieves an overall weighted average score that equals or betters the global
weighted average score achieved by all providers in that combination of respondent and service

About RBC Dexia Investor Services
RBC Dexia Investor Services offers a complete range of investor services to institutions worldwide. Our
unique offshore and onshore solutions, combined with the expertise of our 5,300 professionals in 15
markets, help clients grow their business and sustain enhanced performance through efficiency
improvements and robust risk management practices.

Equally owned by RBC and Dexia, the company ranks among the world's top 10 global custodians
with USD 2.7 trillion in client assets under administration.

www.rbcdexia.com           Join our LinkedIn group           Follow us on Twitter

RBC Dexia Investor Services Limited is a holding company that provides strategic direction and management oversight to its affiliates, including RBC Dexia Investor Services Bank S.A., a credit institution licensed in Luxembourg by the Commission de Surveillance du Secteur Financier and the Ministry of Finance. All are licensed users of the RBC trademark (a registered trademark of Royal Bank of Canada) and Dexia trademark (a registered mark of Dexia Crédit Local) and conduct their global custody and investment administration business under the RBC Dexia Investor Services brand name.

SOURCE RBC Dexia Investor Services

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Jason Graham

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RBC Dexia Investor Services

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