QAI Selected to Deliver HDI Certification Courses in India

    June Launch Includes HDI Support Center Team Lead and Manager Courses in

    COLORADO SPRINGS, Colo.,  June 15 /PRNewswire/ -- HDI(R)
(, the world's largest membership association for help
desk and technical support professionals and the premier certification body
for the industry, has selected QAI (, to deliver two HDI
certification courses in Bangalore, India. While Indian-based HDI customers
utilize online and on-site training, this is the first time HDI courses will
be delivered publicly within India.

    QAI, a global consulting and workforce development organization, will
present HDI Support Center Team Lead June 22-24, and HDI Support Center
Manager June 25-26 at the Royal Orchid Central in Bangalore. The HDI Support
Center Team Lead certification course is designed for support center
professionals who have been or will be promoted to a team lead position and
require fundamental management and leadership skills for their increased
responsibilities. The HDI Support Center Manager certification course focuses
on technical support best practices, standards and the skills necessary to
successfully manage the operational, strategic and tactical components of a
support organization.

    HDI trained and certified more than 5,000 support professionals
world-wide during 2008.  HDI Certification is based on
internationally-recognized open standards which are developed by a committee
of worldwide industry leaders, help desk and support center experts,
consultants, and practitioners for the benefit of the support industry.

    About HDI
    HDI, a Think Services company, is the world's largest IT service and
support membership association and the industry's premier certification and
training body. Guided by an international panel of industry experts and
practitioners, HDI is the leading resource for help desk/support center
emerging trends and best practices. HDI provides members with a vast
repository of resources, networking opportunities and the largest industry
event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs,
Colo., USA, HDI offers training in multiple languages and countries. For more
information, visit or call +1 719.268.0174.

    About QAI
    QAI is a leading global consulting and workforce development organization
addressing 'Operational Excellence' in IT, BPO and Knowledge intensive service

    QAI Global Services, the consulting division of QAI, addresses the space
of Operational Excellence which includes the areas of Process Management,
Quality Management, Innovation Management, Project Management, IT Service
Management and others.

    QAI Global Institute, the Competency Development division of QAI, focuses
on creating international Education and Training products and services to
address the Competence Development, Assessments and Certifications to cater to
the large pool of manpower requiring skills for increased employability.

    QAI currently services more than 200 clients in 30 countries and has
regional bases located in the U.S., India, UK, China, Singapore, Malaysia and

    About Think Services
    Think Services connects specialized communities worldwide using
educational events, consulting, training, certification, and innovative media.
Providing comprehensive opportunities for people to learn
    from, network with, and inspire each other, Think Services builds strong
brands and works within communities to foster a unique affinity with its
products and services. The division's flagship products include the Game
Developers Conference, the Webby Award-winning, Game Developer
magazine, the International Customer Management Institute (ICMI), and HDI.
Think Services is a subsidiary of United Business Media, a global media and
marketing services company with a market capitalization of more than $1.6
billion. To learn more, visit

    Allison Wroe
    HDI Executive Director of Marketing
    (719) 785-5355


For further information:

For further information: Allison Wroe, Executive Director of Marketing
of HDI, +1-719-785-5355, Web Site: 

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