PROXY/Enterprise 5.20 Enables Helpdesks to Reach Anyone, Anywhere, Anytime

    Seamless Connectivity to Remote PCs and Servers is Safe and Hassle-free

    CAMBRIDGE, MASS., October 9 /CNW/ - Proxy Networks, Inc., a leading
provider of secure remote control software, announced the general availability
of PROXY/Enterprise 5.20 and PROXY/Pro 5.20. New capabilities include seamless
connectivity to remote clients, stronger security with 256-bit encryption and
SSL support, and real-time monitoring of remote control and remote access
activities in the network.

    "Proxy has delivered secure, reliable, easy-to-use remote control
products to enterprise and SMB helpdesks for over a decade. Today, we are
enabling Proxy customers to reach outside the corporate network so that they
can support anyone, anywhere, anytime, " said Proxy Networks CEO Andy Kim.

    Reach Remote Clients with Firewall-Friendly Remote Control Connections

    PROXY/Enterprise 5.20, featuring the Proxy Gateway server for setting up
and managing connectivity, security, and access rights, can now establish and
maintain remote control connections to remote PCs and servers, even if they
are behind firewalls or Network Address Translation (NAT) devices. This allows
helpdesk personnel to reach remote users without the need to configure IP
addresses or open firewall ports. Combined with 256-bit encryption and SSL
authentication, these new firewall-friendly remote control connections are
totally secure and hassle-free for both support providers and their clients.

    "With more of our colleagues working at home, on the road and offsite, we
were beginning to get worried about how we would provide technical support
outside our network. PROXY/Enterprise 5.20 solved our problems by enabling us
find and manage remote machines quickly, safely and without any configuration
changes. Our helpdesk became much more responsive overnight," said Scott
Thomas, network engineer at Rutan & Tucker, LLP, one of the largest law firms
in California.

    Monitor Remote Control and Remote Access Activities in Real-Time

    PROXY/Enterprise 5.20 introduces a new service to monitor remote control
and remote access activities in the network. Customers can watch for
unauthorized access requests and manage remote control activities using a
dashboard showing status and events for all clients connected to the Proxy
Gateway server. Customers can also set up alerts to watch for specific events,
and trigger actions such as sending email to network administrators or
starting a screen recording session on a remote machine.

    Work Confidently with Enhanced Encryption and SSL Support

    Drawing on strong security heritage from Funk Software and Juniper
Networks, from which Proxy Networks spun off in 2006, PROXY/Enterprise 5.20
and PROXY/Pro 5.20 both support state- of-the-art AES hashing and 256-bit
encryption to ensure that remote control activities are private and secure. In
addition, Proxy users can now request that service providers use SSL
certificates for authentication.

    Proxy Technical Support: Eating Our Own Dogfood

    Proxy Technical Support representatives use PROXY/Enterprise 5.20 to
provide remote support to Proxy customers today. Rather than guessing at the
nature of customer issues, Proxy representatives now connect directly to
customer machines anywhere, anytime, and investigate and diagnose customer
issues on the spot. "Remote support is rapidly becoming the standard mode of
delivering technical support for service providers and software vendors around
the world," said Kim.

    Introducing the Proxy Webstore

    Along with the release of PROXY/Enterprise 5.20 and PROXY/Pro 5.20, the
company is also launching its newly designed website. One of the new
components is an online store, where new and existing customers can purchase
initial or incremental quantities of Proxy software products. Larger volume
customers are encouraged to contact Proxy sales or Proxy resellers for volume

    Pricing and Availability

    PROXY/Enterprise 5.20 and PROXY/Pro 5.20 are available today. Existing
Proxy customers with active Maintenance contracts will receive upgrade keys
shortly. Existing Proxy customers without active Maintenance contracts can
upgrade to 5.20 for a significant discount to regular list prices. New
customers can download PROXY/Enterprise for a free 30-day trial at our website For more information, please call us at
617-453-2700, or send an email to


    Based in Cambridge, MA, Proxy Networks is a leading provider of remote
control, remote monitoring and remote collaboration solutions. It was formerly
a product division of Funk Software (acquired by Juniper Networks in 2005).
The Proxy remote control family of products is the choice of thousands of SMB
and enterprise helpdesks and is included in many leading 3rd party call
center, systems management and desktop management solutions. Over the last
decade, Proxy has been installed on millions of PCs and servers around the
world. Proxy Networks products are available from Proxy in North America and
from Proxy partners in the rest of the world. For a list of Proxy partners and
more information on Proxy Networks, please visit

For further information:

For further information: Proxy Networks, Inc. Tom Mortimer, 617-453-2700

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