Primus Canada Now Providing Exclusive Canadian-Based Customer Service For More of its Customers

    Expanded Domestic Operations to Create More than 100 New Call Centre Jobs
    in Edmundston

    TORONTO, April 22 /CNW/ - Residential high speed internet customers of
Primus Telecommunications Canada ( will no longer have any of
their customer service or technical support calls handled by off-shore
representatives thanks to a new initiative that will provide increased
Canada-based customer care and, in the process, create 113 new Canadian jobs,
the company announced today. This is in addition to the exclusive
Canadian-based customer care that Primus' Wireless and TalkBroadband VoIP
customers have received for sometime. Primus Canada currently employs more
than 200 people in its Edmundston, New Brunswick-based call centre.
    As Canada's largest alternative communications carrier, Primus is
transitioning much of its customer service operations, some of which had been
outsourced to India, back to Canada as soon as practical. All of Primus
Canada's Technical Support team has been transitioned back to Canada. DSL,
Wireless and VoIP home phone service customers will be able to speak to local
representatives if the call is placed from their home phone or if they enter
the number listed on the account when prompted. As always, customers can
access the help centre on Primus' website at where they can
update their account or can find answers to both technical and non-technical
    "Every company with customer service operations that are partly
outsourced, has heard some complaints from customers, for a variety of
reasons, with respect to dealing with customer service representatives located
overseas," said Rob Warden, VP Residential Marketing for Primus Canada. "Our
customers have told us they prefer to deal with Canadian representatives and
we're responding to their feedback. While we hold all our representatives -
wherever they are located - to a high standard, we have also come to believe
that the best way to serve our customers is to locate as much of our customer
service operation as possible in this country.
    "We are also delighted to be able to play a part in local job creation
during these challenging economic times."

    Primus Telecommunications Canada Inc. is the largest alternative
communications carrier in Canada and now serves over 1 million customers
across its suite of services. Primus Canada offers the widest selection of
consumer and business telecommunications service available nationwide
including Home Phone, Internet, Long Distance, VoIP and Wireless services.
Primus Canada is a wholly-owned subsidiary of McLean, Virginia-based Primus
Telecommunications Group, Incorporated. Additional information is available at

For further information:

For further information: Hannah Arnold or Shannon Vander Hook, Linden
Alschuler & Kaplan, Inc. Public Relations, (212) 575-4545

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