Porter Airlines scores 83% with Canadian business travellers

TORONTO, Sept. 15, 2011 /CNW/ - Porter Airlines received top grades, with an 83 per cent customer satisfaction rating in the Ipsos 2011 Canadian Business Travel Study.  In the three years that Porter has been measured, it has posted the highest satisfaction numbers for any airline in the study's 20-plus year history.

In 2011, Porter's 83 per cent satisfaction, which measures extremely and very satisfied customers, is 23 points higher than the second-rated carrier.

"Receiving this response from frequent travellers means that our premium travel experience and exceptional service are clearly making an impact within the market," said Robert Deluce, president and CEO of Porter Airlines. "The results are a testament to the dedication of all 1,200 Porter employees. Their commitment to outstanding customer service is providing results not seen by any other Canadian airline."

The convenience of Porter's main Billy Bishop Toronto City Airport base, attitude of the airline and friendliness of staff were cited as the top three reasons for choosing Porter over other airlines.

The national survey also showed consistent growth in most other survey categories, including overall market share, doubling domestic usage from 2008.

The annual Ipsos survey is conducted as an independent measure of Canadian business travel habits.

About Porter Airlines
Porter Airlines is Canada's third-largest scheduled carrier, based at Billy Bishop Toronto City Airport.  Porter is an Official 4 Star Airline® in the World Airline Star Rating® by Skytrax, committed to offering speed, convenience and service as part of a premium travel experience. A refined journey begins on the ground with comfortable airport lounges and service-oriented team members.  The experience continues seamlessly in the air with spacious interiors and well-appointed crew.  Passengers enjoy complimentary services, including free in-flight wine, beer and premium snacks, all aboard modern aircraft.

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Moncton, Halifax, St. John's, Thunder Bay, Sault Ste. Marie, Sudbury, Windsor, New York (Newark), Chicago (Midway), Boston (Logan), and has seasonal flights to Mt. Tremblant, Que. and Myrtle Beach, S.C.

Join VIPorter frequent flyer program to earn a free flight after as few as five one-way trips. Visit www.flyporter.com or call (888) 619-8622 for more information.

SOURCE Porter Airlines Inc.

For further information:

Media contact:
Brad Cicero
Porter Airlines
(416) 619-8593

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