LONDON, ONTARIO, November 13 /CNW/ - Phoenix's customers can now realize
the same benefits offered by VISTAatm terminal software solution as they
evaluate and roll-out ATMs with deposit automation and check imaging
capabilities. VISTAatm enables users to select from a variety of check imaging
and bulk-cash acceptance hardware from manufacturers such as NCR, Diebold and
Wincor-Nixdorf while also benefiting from the open and flexible VISTAatm
platform to deliver a single solution with integration into virtually any
image exchange solution.
Phoenix has a long and successful track record in the delivery of check
imaging solutions dating back to 1997 with the US government sector's
implementation of motor vehicle registration renewal at self service terminals
(NCR 56xx). These self-service terminals, running Phoenix software, supported
payment by check, MICR detection, display of the check to the customer for
confirmation and amount verification.
Since then, and as a result of Check21 legislation, a number of financial
institutions have tested and deployed envelope-free deposits inclusive of
check imaging and bulk cash acceptance at the ATM.
"Industry adoption of deposit automation at the ATM channel has been
slower than anticipated in part due to the costs and inadequacies of the
technology and the lack of infrastructure required for image transfer and
truncation of the original paper check," stated Doug Parr, Senior Vice
President of Business Development at Phoenix. "However, as a result of
initiatives like Check 21 much of this technology and infrastructure is now
proven and in place and we are seeing a significant move to ATM deposit
Technology enhancements include improved amount recognition accuracy and
image quality analysis and scoring, acceptance of checks and cash in "any
which way" orientation, and acceptance of multiple checks at once. Industry
sources indicate that these enhancements facilitate achievement of significant
cost savings of as much as $1.30/deposit from reduced manual handling of
envelope deposits at the ATM. However, it is also equally as important to
consider the customer experience.
"One of the challenges with deployment of deposit automation in a
large-scale, multi-vendor environment is a consistent and intuitive customer
experience," offered Nancy Odell, Phoenix's Manager of Product Marketing. "As
the technology and devices mature with improved capabilities, successful image
capture, image evaluation and proactive error-handling so too must the ability
for the terminal software responsible for managing the customer experience.
Customer adoption of deposit automation will only strengthen when a solution
can seamlessly present them with the same experience and manage any issues
with the deposit elegantly."
The VISTAatm Deposit Automation module fully supports all XFS 3.0 check
imaging and bulk cash devices and the capabilities of the hardware to capture,
display and print check images and to accept bulk cash deposits--in a
multi-vendor, multi-channel environment. Regardless of the hardware platform
or image exchange solutions from the industry leaders, the Phoenix single
application solution is a fit. Additionally, the VISTAatm Deposit Automation
module supports IQA image inspection, quality analysis and scoring and image
transfer with the ability to utilize a consistent industry standard technology
across multiple vendor platforms and back-end image transfer systems. This
includes MICR recognition, support for OEM CAR/LAR (Original Equipment
Manufacturers' check courtesy and legal amount recognition). Additional
fraud/counterfeit support for the European Council Regulation 1338, Article 6
(Paragraph 6) is provided in the VISTAatm module.
"The built-in business functions within VISTAatm for single and bulk
check and bulk cash acceptance ensure global industry compliance and an
optimum user experience by employing 'best practices' for self service based
on Phoenix's extensive experience with this technology," continued Parr. "What
better insurance does a bank have in knowing that their deposit automation
project will go smoothly with optimum customer acceptance?"
About Phoenix Interactive Design
London, Ontario-based Phoenix Interactive Design, Inc. provides a
Windows(TM) based, multi-vendor ATM operating software to the financial
services industry that, because it successfully interfaces with the major ATM
hardware manufacturers, maximizes profitability in self-service channels by
providing financial institutions with software independence. Phoenix's
software provides its customers with the ability to separate purchasing
decisions, allowing for greater negotiation power at the vendor level.
For further information:
For further information: Phoenix Interactive Design Marlene Goncalves,